Workplace Site Services & Operations Manager

“I can be myself at work.”You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day:
Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.“I can influence my income.”You want to feel recognized r performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.“I can lead a full life.”You

bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love Access on-demand professional development resources that allow you to hone existing skills and learn new onesI can succeed as a Workplace Experience Site Services & Operations Manager at Capital Group.

As a Workplace Experience Site Services & Operations Manager, you’ll lead a high-performing team responsible for delivering exceptional workplace experiences across multiple locations in New York City. This includes overseeing full-site operations across reception, events, hospitality and workplace coordination, while ensuring services meet associate expectations and support Capital Group’s business  this role, you’ll serve as the primary onsite escalation point and manage daily coverage, shifting priorities and high-visibility operational needs.

You’ll use reporting, client feedback and key performance indicators to identify opportunities, strengthen service delivery and drive site-level improvements and change adoption.

You’ll manage onsite vendor performance through regular check-ins, clear expectations and corrective action when needed. This role partners closely with internal stakeholders and external service providers, escalates significant contract or performance issues and supports the effective adoption of workplace tools and technology.

As a people leader, you’ll coach and develop the team, set clear expectations and build succession through intentional skill development. You’ll model inclusive leadership, support engagement programs and help associates navigate conflict with care, sound judgment and professionalism.

Please note, this role does require you to work in office five days a week, Monday-Friday.

I am the person Capital Group is looking for.

Experience leading workplace, hospitality, facilities or site operations, with an understanding of how to deliver consistent, high-quality service in a dynamic environment.

Proven people leadership or mentoring experience, including coaching, developing and supporting high-performing teams.

Ability to manage daily operations across multiple locations, balance shifting priorities and step in as a hands-on leader when needed.

Strong communication and critical thinking skills, with the ability to build trusted…