Senior Director – Installation & Maintenance

• Provide strategic leadership, executive oversight, and operational direction for installation and maintenance activities across New York State
• Lead a large, multi-tiered field operations organization supporting Verizon Consumer, Business, Wholesale, and Enterprise customers
• Oversee installation and repair of POTS, Fios, HSI, Special Services, and CPE
• Direct end-to-end service delivery and activation across complex customer services
• Establish preventive and corrective maintenance strategies to maximize network uptime
• Enforce SLA compliance and minimize mean-time-to-repair across outside plant and customer premise facilities
• Establish quality control frameworks, standardized field workflows, and operational metrics
• Reduce repeat trouble reports and improve first-time resolution rates and customer experience
• Define and execute long-term market-wide I&M service delivery strategy
• Provide leadership, mentorship, and career growth pathways for field operations talent
• Cultivate collaborative union partnerships
• Build, forecast, and manage multi-million-dollar annual operational budgets
• Drive cost efficiencies and optimize truck-roll productivity
• Oversee fleet and equipment resources and minimize total cost-to-serve
• Cultivate a safety-first culture across customer premises and field environments
• Champion AI-driven workflows, automation, and other technological solutions to improve workforce efficiency

• Bachelor's Degree in related field, or equivalent experience
• Advanced degree desired
• 8+ years of progressive experience in telecommunications operations
• Comprehensive technical knowledge of large-footprint carrier networks and systems
• Extensive technical knowledge of Verizon infrastructure and Fiber Engineering & Operations footprint systems
• Comprehensive understanding of FE&O field organization operations and coordination to install, test, and maintain network technology
• Excellent written and verbal communication skills
• Extensive hands-on experience and deep technical knowledge of installation, testing, and repair in outside plant telecom environments
• Experience with Fios, underground/aerial fiber design, copper/POTS infrastructure, optical distribution networks, and high-speed internet
• Wireless experience is a plus
• 7+ years of relevant supervisory experience managing multi-tiered leadership teams
• Proven track record leading large field and engineering teams in heavily unionized environments
• Demonstrated success handling complex labor relations, navigating union grievance processes, working directly with union officials, and interpreting collective bargaining policies
• Advanced knowledge of cost estimating, budget preparation, and schedule performance for large Cap Ex/OpEx projects
• Strong analytical and critical problem-solving skills
• Ability to organize complex data, build strategic recommendations, and manage multiple competing priorities
• Must work within the territory

Demonstrates strategic leadership in telecommunications operations, with a focus on installation, maintenance, and service delivery across complex networks. Proven ability to manage large teams, optimize operational efficiency, and ensure compliance with quality and safety standards.

• Telecommunications Operations Management
• Installation And Repair Of POTS And Fios
• Union Relations And Grievance Handling
• Budget Preparation And Cost Estimation
• Field Operations Leadership

• Telecommunications Infrastructure Knowledge
• Fiber Engineering And Operations
• Optical Distribution Networks
• High-Speed Internet Installation
• Data Analysis And Strategic Recommendations

• Excellent Communication Skills
• Analytical And Problem-Solving Skills
• Mentorship And Leadership

• Bachelor's Degree In Related Field
• Advanced Degree Desired

• SLA Compliance
• Preventive And Corrective Maintenance
• Multi-Tiered Leadership
• Union Partnerships
• Cost-To-Serve Optimization

• AI-Driven Workflows
• Automation Solutions