Director of Operations

Overview

Job Title: Director of Operations
Company: Campus Services Group
Location: New York (Travel Required Across All Locations)

Employment Type: Full-Time
Industry: Facility Services – Education Sector

Campus Services Group is a division of Healthcare Services Group, Inc. based in Bensalem, PA. Campus Services Group provides facility services and facility support services to independent schools, higher education and residential campuses.

USD $ - USD $ /Yr.

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* Not available in AR.

The Director of Operations (DO) serves as primary representative for Campus Services Group (CSG) in the NY area. With a focus on growth, leading people and delivering consistent services, this position requires an individual with an entrepreneurial spirit as well as one who is resourceful, innovative, forward thinking and committed. Key success measures include Revenue Growth, Budget Performance, Customer Satisfaction, Systems Implementation, Client Loyalty and Employee Engagement.

The DO responsibilities include:
Sales, systems and program implementation, profit and loss for the region, operational support of account managers, client relations, contract negotiations, account retention, receivables, recruitment, hiring, training, developing, succession planning, mentoring and management of managers assigned to the region. This position consistently embodies the characteristics necessary to drive the Company’s Purpose, Vision, Values, and DNA. This position requires up to 75% travel required and routine evening campus visits.

Don't miss this opportunity to develop and grow a segment of our company!

Business Development

• Network with Directors of Facilities and Directors of Operations at schools/colleges to continue to grow the business.
• Source and identity new sales opportunities as well as RFP opportunities and develop proposals and responses working closely with the contracts team on execution.

People Management and Leadership

• Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance to ensure that quality standards, inventory levels and customer service expectations are met.
• Reviews Blueforce reports, approves payroll, monitors and reconciles payroll issues.
• Develops constructive relationships with corporate support departments (finance, collections, human resources, payroll, legal, workers’ compensation, etc.) to facilitate meeting needs of area of responsibility.
• Manages in compliance with HCSG’s standards of operation and policies and procedures, client contract, state, federal and local laws and within HCSG's Business Conduct Policy. Maintains all records and reports necessary to comply with HCSG, government and accrediting agency standards, regulations and codes.
• Identifies opportunities for advancement and other developmental experiences for successful Managers as well as maintains a succession plan. Interviews, hires and orients Account Managers for facilities in area of responsibility.
• Maintains proper staffing levels, covering for open Manager positions as necessary.

Operations

• Oversee day to day EVS, maintenance, and grounds operations for all campuses within the region
• Systems implementation
• Develops policies, procedures and processes to support operations
• Promotes process improvement and best practices at each campus within the region and shares them with the CSG Division.
• Participates in the creation and implementation of new or modified operational programs to improve the overall quality and service provided to our clients/customers.
• Develops programs to meet each account's unique needs as required
• Develops and initiates action…