Assistant Manager - Custodial Services

Reports to:

Manager, Custodial Care Department:
Facilities Maintenance-Custodial Services Status:
Full time, Exempt

About Central Park and the Central Park Conservancy Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair.

Since that time, the Conservancy has overseen the investment of approximately $2 billion in the restoration of the Park, and now hosts over 40 million visitors a year. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from urban life. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of its care, including landscape maintenance, capital improvements, and the visitor experience.

Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs roughly 325 people and has an operating budget of $120 million.

The Position:
Working under the general supervision of the Manager, the Assistant Manager is responsible for the supervision of the day-to-day operations of the cleaning and maintenance of public bathrooms, visitor centers, and staff areas. The Assistant Manager is part of a leadership team responsible for training, monitoring performance, and building accountability. The Assistant Manager is expected to work across departments and with other staff to collaborate and support parkwide events and operations.

The Assistant Manager schedule is determined by the needs of the department, which operates 7 days a week, 365 days of the year.

• Responsible for onboarding new staff, leading staff trainings in customer service, safety, and cleaning standards and techniques
• Responsible for supervising staff and the organization of work and vehicle schedules to meet daily and weekly workloads and projects for cleaning and maintenance of public restrooms, staff areas, and visitor centers
• Responsible for waste management in all facilities and correct collection of refuse and recycling and transport to appropriate locations by facilities staff
• Perform regular facility inspections to document conditions and assign maintenance and repair tasks through a computer-based work order system
• Monitor productivity, compliance, and status of work assignments and take appropriate action with staff in a uniform manner to build staff accountability
• Provide regular feedback to staff using established performance standards to support their professional development within the organization
• Participate in and lead staff meetings and trainings to share information, review safety procedures, and promote team building among staff and leadership
• Collaborate with the manager in the hiring, performance reviews and discipline of staff and make recommendations for improvements
• Perform the duties of manager when they are absent

• Coordinate with other departments within CPC on responding to emergencies, supporting events, and general Park use
• Collaborate with other Assistant Managers in Park Maintenance, Technical Services, Landscape Management and other departments within Park Operations to achieve set work plan goals.
• Report malfunctioning fixtures, safety hazards, quality of life issues through computer based work order system
• Interact with Park patrons in a professional manner and respond to staff needing…