Senior Manager, Partnership Management & Account Oversight

Overview

NYREACH is a Bronx-based non-profit focused on addressing health disparities through community-driven solutions. Our work connects individuals to healthcare and essential social services while building strong partnerships across New York City.

The Senior Manager will lead community outreach, partnership development, and oversee the NYREACH Navigator team to drive program growth and member engagement. This role is ideal for someone who can operate both in the field and internally; building relationships externally while ensuring strong execution and performance from the team.

NYREACH is seeking a highly organized, articulate, and relationship-driven Senior Manager of Partnership Management & Account Oversight to serve as the primary point of contact for NYREACH’s Social Care Network relationships and key vendor partnerships. This role will manage day-to-day communication, performance tracking, regulatory updates, issue resolution, and operational follow-up with NYREACH’s Lead SCN partners, including SOMOS, PHS, and SIPPS, as well as vendor partners such as Epicured and Medmo.

The Senior Manager will ensure that NYREACH remains aligned with SCN requirements, vendor expectations, program deliverables, reporting obligations, and compliance standards. This person must be a strong communicator, a self-starter, highly organized, and able to think through problems quickly and comprehensively.

• Serve as NYREACH’s primary day-to-day contact for Lead SCN partners, including SOMOS, PHS, and SIPPS.
• Maintain strong working relationships with SCN representatives, operational leads, compliance teams, and program contacts.
• Stay current on SCN-specific requirements, operational updates, workflow changes, reporting expectations, and regulatory guidance.
• Track and communicate changes in SCN processes to NYREACH leadership and program teams.
• Coordinate follow-up on referrals, service delivery issues, eligibility questions, documentation gaps, and partner escalations.
• Ensure NYREACH’s internal operations remain aligned with each SCN’s expectations and contractual requirements.

• Develop and maintain SCN-focused dashboards, trackers, and reporting tools to monitor program performance.
• Track key metrics, including referrals received, members contacted, services initiated, services completed, pending cases, closed-loop referrals, documentation status, and outstanding issues.
• Monitor compliance-related requirements, including documentation timelines, audit readiness, reporting deadlines, and service verification.
• Work with program managers to identify performance gaps and develop timely corrective action plans.
• Prepare regular updates for NYREACH leadership on SCN performance, vendor performance, operational risks, and compliance status.
• Ensure metrics are accurate, organized, and ready for review by internal leadership, SCNs, funders, or auditors.

• Serve as the account manager for NYREACH’s vendor partners, including Epicured, Medmo, and other contracted service providers.
• Monitor vendor performance against contract expectations, service timelines, quality standards, and compliance requirements.
• Ensure vendors remain current with applicable SCN, Medicaid, documentation, privacy, reporting, and audit requirements.
• Coordinate with vendors to resolve service delivery issues, member complaints, missed deliveries, scheduling problems, documentation gaps, or billing discrepancies.
• Support vendor audit preparation and ensure required documents, reports, and corrective actions are completed timely.
• Track vendor deliverables and elevate concerns to NYREACH leadership when performance, compliance, or service quality issues arise.

• Work closely with each NYREACH program manager and the Director of NYREACH to share metrics, identify operational issues, and support program improvement.
• Ensure programs are operating in alignment with SCN requirements, vendor agreements, internal policies, and nonprofit compliance standards.
• Support internal quality reviews to confirm documentation, referrals, service…