Manager, Loading Dock Operations

Position Title:

Manager, Loading Dock Operations Department:
Arena Operations

Reports to:

Director, Operations FLSA Status:
Exempt / Full-Time Salaried Union Code:
Non
- Union Minimum Pay Salary: $84,000 Maximum Pay Salary: $90,100

Join Our Team at Barclays Center! Congratulations on taking your first step towards embarking on a new adventure at Barclays Center! At Barclays Center, our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

We look for people who live and breathe events and have a passion for sports entertainment. Our success depends on people who are committed to our purpose and have an appetite for progress. If this sounds like you, come join our community!

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From creating innovative live entertainment to employee recognition, we make certain to incorporate our organizational values.

The loading dock is fast-moving, high-pressure, and highly visible to promoters and production teams. Success in this role requires strong operational discipline, thoughtful coordination, and the ability to remain composed and solutions-focused when the pace picks up. These qualities are just part of what makes this role both challenging and rewarding. As an integral member of the Barclays Center team, you will have the opportunity to shape the behind-the-scenes operations that bring extraordinary live experiences to life.

If you are energized by a dynamic environment, take pride in getting the details right, and enjoy being part of a team that makes it all happen, we invite you to explore the Manager, Loading Dock Operations opportunity.

As Manager, Loading Dock Operations, you play a critical role in the day-to-day operations of Barclays Center, overseeing the arena’s subterranean loading dock with a strong focus on safety, organization, efficiency, and attention to detail. The Barclays Center loading dock is one of the venue’s most complex operational environments. It serves as the entry point for every show, team, truck, and delivery, often operating under tight timelines and in a highly condensed space.

The Manager, Loading Dock Operations, is responsible for keeping this critical area safe, orderly, and efficient while balancing the needs of tenants, promoters, vendors, and internal departments. Supporting more than 200 events annually, this role manages the logistics that keep the arena moving—from concerts and NBA/WNBA games to daily deliveries and building operations. The Manager serves as a central point of coordination for dock traffic, mailroom functions, equipment, and support staff, ensuring that each interaction and movement is handled with precision and professionalism.

Success in this role requires strong coordination, clear communication, sound judgment, and the ability to lead a team effectively in a fast-paced, event-driven environment. The ideal candidate is highly organized and brings demonstrated experience managing a busy loading dock operation within a multi-use facility.

Strong technology skills, including proficiency with QTrak, Microsoft Word, and Excel, are required to create and maintain delivery schedules and support efficient daily operations. The Manager will also plan and implement associated work tasks, coordinate operational priorities, and supervise full- and part-time staff to ensure work is completed safely, efficiently, and to the highest standards.

Eventful Overnights, Weekends and Holidays:
This role is closely connected to the rhythm of Barclays Center events, including load-ins, load-outs, and event-day operations. With more than 200 events moving through the loading dock each year, weekends, holidays, evenings, and overnight hours are an important part of the role. As the first point of entry for…