Services Manager

Job Details

Job Location:

Brooklyn Day Hab, 177 Livingston St. FL 2, Brooklyn, NY - Brooklyn, NY 11201

Position Type:
Full-Time Education Level: Associates Degree or Equivalent Salary Range: $66,300.00 - $66,300.00 Salary

Travel Percentage :
Up to 75%
Job Shift: Day Heart Share  is seeking an experienced and passionate Employment Services Manager to lead our OPWDD Supported Employment Programs. This role is responsible for overseeing employment services that help individuals with intellectual and developmental disabilities achieve and maintain meaningful, competitive employment opportunities.

• Supervise, coach, mentor, and evaluate Job Coaches, and employment staff.
• Conduct regular field observations at community employment sites.
• Complete probationary, annual, and corrective performance evaluations.
• Develop staff schedules and community coverage plans.
• Ensure staff compliance with agency policies, OPWDD regulations, dress code, attendance expectations, and professional standards.
• Lead team meetings, case reviews, and employment strategy discussions.
• Promote a culture of accountability, collaboration, inclusion, and excellence.

• Oversee employment supports for individuals participating in SEMP and related employment services.
• Ensure employment services align with individual interests, strengths, preferences, and career goals.
• Review vocational assessments and employment plans.
• Monitor job development, placement, retention, and advancement activities.
• Support staff in implementing evidence-based employment support strategies.
• Ensure individuals receive meaningful opportunities for competitive integrated employment.
• Assist individuals in developing workplace readiness, communication, self-advocacy, and independent employment skills.
• Oversee travel training and community-based employment supports.

• Develop and maintain relationships with local businesses, employers, workforce agencies, and community partners.
• Identify and cultivate new employment opportunities.
• Educate employers regarding disability inclusion, workplace accommodations, and supported employment practices.
• Respond proactively to employer concerns and support successful job retention.
• Represent Heartshare at workforce development events, community meetings, and networking opportunities.

• Ensure employment goals align with Life Plans, Staff Action Plans, and valued outcomes.
• Participate in interdisciplinary meetings and planning sessions.
• Monitor progress toward employment goals and ensure timely updates.
• Ensure service delivery reflects person-centered practices and informed choice.
• Collaborate with families, care managers, residential providers, and other stakeholders.

• OPWDD regulations
• Medicaid documentation standards
• Corporate Compliance requirements
• Justice Center requirements
• HIPAA regulations
• Agency policies and procedures

• Review and approve documentation, billing submissions, and service records.
• Monitor monthly productivity and service utilization.
• Ensure timely completion of:
  • Progress Notes
  • Monthly Summaries
  • Staff Action Plans
  • Life Plan Documentation
  • Level of Service Documentation
  • Plan Dissemination Records
  • Satisfaction Surveys
  • Required OPWDD Reports
• Maintain accurate employment outcome data and program metrics.
• Analyze employment trends and identify opportunities for program improvement.
• Prepare reports for leadership as requested.

• Ensure the health, safety, rights, and well-being of all individuals served.
• Respond to incidents, allegations, and emergencies in accordance with agency and regulatory requirements.
• Ensure timely incident reporting and documentation.
• Implement safeguards and corrective actions as required.
• Promote a culture of dignity, respect, and person-centered support.

• Associate's degree or equivalent.
  
  Preferred Education:
  
  Bachelor's degree from four-year college or equivalent
• Minimum three (3) years of supervisory experience
• Experience with OPWDD Supported Employment (SEMP)
• Experience developing employer partnerships and community employment opportunities
• Strong knowledge of person-centered planning principles
• Strong organizational, leadership, and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with electronic health records and Microsoft Office Suit

At…