Chief Program Officer Job New York New York USA,Management

Job Details

Project Hospitality – Staten Island, NY 10302
Full Time
Bachelor's Degree
$ – $
Day Shift

Key Responsibilities

Provide executive leadership and strategic oversight for Project Hospitality’s program portfolio through direct supervision of the Deputy Chief Program Officers and the Community Impact Officer.
Ensure that program leaders are aligned, supported, accountable, and working collaboratively across departments.
Serve as the senior executive responsible for program performance, service quality, program alignment, and mission impact.
Partner closely with the CEO, COO, CFO, Chief Advancement Officer, Chief of Staff, and other executive leaders to strengthen organizational performance and sustainability.
Provide clear analysis, recommendations, and solutions to the CEO regarding program risks, opportunities, staffing needs, service gaps, funding alignment, and operational priorities.
Strengthen communication, coordination, and consistency across program areas.

Supervision of Senior Program Leaders

Directly supervise the Deputy Chief Program Officers and the Community Impact Officer.
Clarify expectations, priorities, decision-making authority, and accountability across the senior program leadership structure.
Support senior program leaders in managing their respective portfolios, teams, contracts, partnerships, outcomes, and service delivery responsibilities.
Provide coaching, guidance, and executive-level problem-solving support to senior program leaders.
Foster a culture of shared accountability, collaboration, respect, and performance excellence.
Ensure that senior program leaders are effectively managing the programs, directors, staff, and services within their areas of responsibility.

Program Quality, Performance, and Accountability

Ensure that programs operate in alignment with contractual, regulatory, licensing, compliance, quality, and funder expectations.
Monitor program performance through senior program leaders, dashboards, reports, outcomes, audits, corrective action plans, and key performance indicators.
Identify programmatic risks, service gaps, staffing challenges, contract concerns, and areas requiring executive attention.
Ensure timely and accurate program information is available for executive decision-making, board reporting, funder engagement, and strategic planning.
Promote a culture of program excellence, accountability, compassion, and continuous improvement.

Cross-Program Coordination and Service Alignment

Strengthen coordination among program divisions to improve client pathways, reduce silos, and support integrated service delivery.
Work with senior program leaders to ensure consistency in communication, referrals, documentation, service standards, and client-centered practices.
Identify opportunities to improve systems, workflows, policies, procedures, and program infrastructure.
Support alignment between housing, food and nutrition, wellness, recovery, youth, care management, community initiatives, and other program areas.
Ensure program operations reflect trauma-informed, culturally responsive, client-centered, and community-based practices.

Contract, Budget, and Funder Alignment

Partner with Finance, Operations, Advancement, and senior program leaders to ensure program budgets, staffing models, contract deliverables, and service expectations are aligned.
Review program performance in relation to funding requirements, staffing capacity, service goals, and organizational sustainability.
Support the development, renewal, and implementation of government, foundation, and private funding opportunities in partnership with Advancement and Finance.
Ensure program input for proposals, renewals, reports, site visits, audits, and funder communications is timely, accurate, and strong.
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