Spa & Boutique Manager, Dr. Barbara Sturm; Soho

Location:

New York, NY, US

Job type:
Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

Puig is a home of Love Brands within a family company that furthers wellness, confidence and self‑expression while leaving a better world. For more than a century, our entrepreneurial spirit and passion for creativity have made us a challenger in the premium beauty industry.

With 17 Love Brands across Fragrance and Fashion, Makeup and Skincare, we create stories that connect with people’s emotions and are powered by a global team of over 13,000 passionate professionals. With products sold in more than 150 countries and €5,042 million in net revenue in 2025, and guided by strong values and sustainability commitments, Puig continues to grow as a Home of Creativity: an open‑minded space where Creators Of All Kinds are empowered to thrive, innovate and express who they are.

We are seeking an inspiring and results‑driven Spa & Boutique Manager to lead the ongoing success of our Soho, New York, location. This unique opportunity is ideal for a proven leader with experience building high‑performing teams, driving sales, and delivering exceptional luxury client experiences. Overseeing both the spa and boutique, you will be responsible for business performance, operational excellence, team development, and client engagement.

The ideal candidate is entrepreneurial, commercially minded, and passionate about luxury skincare, wellness, and hospitality, with the ability to cultivate meaningful client relationships, elevate service standards, and inspire a culture of excellence.

Drive Business Performance & Commercial Success

• Own and lead the boutique's commercial performance, consistently achieving or exceeding sales goals, service targets, and key business metrics
• Analyze performance data including traffic, conversion, treatment bookings, retail sales, and client retention to identify opportunities and drive results
• Develop and execute local business‑driving strategies that increase brand awareness, client acquisition, and spa utilization
• Leverage clienteling tools and best practices to cultivate long‑term client relationships, increase loyalty, and drive repeat business

Elevate the Luxury Client Experience

• Deliver an exceptional, highly personalized client journey that reflects the standards and values of the Dr. Barbara Sturm brand
• Ensure every client interaction is thoughtful, elevated, and service‑focused across both the spa and retail environments
• Resolve client concerns with professionalism, discretion, and a solutions‑oriented approach
• Champion a hospitality‑driven culture that consistently exceeds client expectations

Lead and Develop a High‑Performing Team

• Recruit, onboard, coach, and develop a best‑in‑class retail and spa team
• Foster a culture of accountability, collaboration, continuous learning, and service excellence
• Conduct ongoing performance conversations, development planning, and monthly coaching sessions
• Ensure the team maintains expert product knowledge, treatment expertise, and a strong understanding of brand standards
• Inspire and motivate employees to achieve both individual and team performance goals
• Lead all day‑to‑day boutique and spa operations, ensuring seamless execution across all client touchpoints
• Oversee treatment scheduling, therapist management, room readiness, service quality, and overall spa efficiency
• Maintain operational excellence across opening and closing procedures, inventory management,…