TRC - Community Services Manager

COMMUNITY SERVICES MANAGER - JOB DESCRIPTION

RESPONSIBLE TO

Program Administrator/Assistant Director

Responsible for the day-to-day operation and management of Community Based Services. Provides supervision and assistance to Coaching staff and ensures implementation of individualized programming for each individual who is supported in Community Based Services. Assists the Habilitation Specialists in the development, monitoring and updates of Staff Action plans.

Must demonstrate strong leadership and teambuilding skills, including but not limited to effective hiring and staffing, directing others, developing direct reports and relevant others, motivating others and confronting direct reports as the need arises. Must possess and demonstrate strong interpersonal skills including compassion, integrity and trust, ethics and values that are consistent with the mission of The Resource Center, fairness to direct reports, listening and keep others informed.

Must be action oriented and committed to customer satisfaction. Must possess strong and effective time management, organizational, and problem solving skills, including the ability to establish and adhere to identified priorities, timely decision making and planning. Reliability, adaptability, flexibility and a willingness and availability to work non-traditional hours in order to ensure coverage and to assume on-call responsibilities as needed or assigned.

Ability to oversee the delivery of services and manage and oversee staff working multiple shifts, 7 days/week. Working knowledge of educational/training techniques for individuals with a developmental disability. Good written and verbal communication skills. Good recordkeeping skills and the ability to develop and implement written Staff Action plans. Physical condition or reasonable accommodation(s) commensurate with the demands of the job.

Community Based Services Manager I:
Associates degree plus five (5) years’ work experience with favorable work history, preferably in a field of human services;
Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred. Or Bachelor’s degree plus three (3) years’ work experience with favorable work history, preferably in a field of human services;
Minimum of one (1) year of which was management/supervisory/administrative capacity. Experience serving individuals with disabilities, including treatment/service planning strongly preferred.

• Hiring, firing, discipline, performance evaluation, in-service education, training, development and support, staff recognition, and time recording.
• Ensures that there are an adequate number of staff to fulfill assigned responsibilities on a daily basis, providing direct support coverage as needed.
• Conducts staff meetings as needed or assigned.
• Ensure the competency and professionalism of assigned staff, taking steps as necessary to improve competency level.
• Completes all required new hire paperwork, employee change forms, time sheets or other personnel-related paperwork and documentation in a timely fashion.
• Schedules the tasks performed daily by the Community based staff to ensure the planning and provision of service and care to each individual, including staff scheduling and coverage.
• Identifies the training needs of staff and follows the steps provided to meet those needs.
• Provides assistance, guidance, support, and training to Community Based staff concerning for individuals, including but not limited to implementation of, Individual Plans of Protection, work related needs and training and other…