Crew Manager, Inflight Services - JFK

About Us

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection, Endeavor operates 145 regional jets on 750 daily flights to 122 destinations in the United States, Canada, and the Caribbean.

Headquartered in Minneapolis, Minn., Endeavor has hub operations in Atlanta, Cincinnati, Detroit, Minneapolis, New York, and Raleigh-Durham, and 11 maintenance bases across our network.

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotesan inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

The Inflight Services Crew Manager provides local base and concourse leadership to Endeavor Air Flight Attendants while supporting the daily efficient operation of the crew base. The Inflight Services Crew Manager will influence and maintain a positive employee culture at the base consistent with the culture at Endeavor Air.

Safety

• Safety first, always.
• Promote and reinforce a proactive safety culture.
• Identify, intervene, and report safety concerns to support employees and Endeavor’s safety culture.
  • OJI’s, reasonable suspicion, etc.

Our Operations:
Operational Performance/Compliance

• Ensure Flight Attendants’ qualifications with regard to regulatory requirements.
• Maintain knowledge of:
  Company Policy, Flight Attendant Manual (FAM), FAA Regulations, and Collective Bargaining Agreements.
• Strategize and track team operational performance metrics with regard to dependability, work performance, attendance, delays, and customer service scores.
• Ensure Flight Attendants report operational situations and events accurately and timely, including delays, flight incident reports, etc.
• Evaluate Flight Attendant on-board performance for regulatory compliance and customer service satisfaction during inflight operations.
• Support Flight Attendants and provide resources to assist with day-to-day requests, such as uniforms, payroll, EDV Intranet, Sky Pros, jury duty, leaves, etc.
• Perform Manager on Duty responsibilities on a rotating basis; requires availability by phone 24/7 while on duty to handle Flight Attendant emergencies and assist with operational events.
• Facilitate drug/alcohol testing in collaboration with administrative staff and Base Managers.

Our People/Brand:
Employee performance management

• Engage in employee recognition and Endeavor rewards programs.
• Assist Base Manager with coordinating employee events.
• Build relationships and interact with Flight Attendants by being present on the concourse and in the crew room.
• Inspire Flight Attendants and model behavior to achieve customer satisfaction, on-time performance, safety, and completion factor goals outlined in the Operational Performance Recognition (OPR) scorecards.
• Supervise and assess Flight Attendants by providing feedback, support, coaching, and/or course correction.
• Participate in investigations and interviews as needed, in cases where violations of company policy or federal regulations are alleged.
• Responsible for conflict management, documenting, performance management, and coaching.
• Conduct investigations and interviews, collaborate with Base Manager on findings, and provide input during…