Director, Client Development

Company Overview

We are Moncler. The brand of extraordinary.

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler has built a distinctive global brand defined by innovation, creativity, and a commitment to excellence. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we continue to evolve the landscape of modern luxury.

Joining Moncler in a leadership capacity means operating at the forefront of growth—shaping strategy, developing talent, and driving business performance in a dynamic and evolving environment. This is an opportunity to lead with impact, influence the future of the organization, and contribute to a brand that continues to set new standards in luxury.

The Director, Client Development, Americas is responsible for leading the execution of Moncler’s client development strategy across the Americas, with the objective of accelerating client acquisition, engagement, retention, reactivation, and long-term value.

Reporting to the Vice President, Client Relations & Development, Americas, the Director will translate the regional client strategy into actionable priorities across markets and stores, ensuring a consistent and elevated approach to client development and clienteling throughout the retail network.

The Director will lead and develop the Regional Client Relations Managers while partnering closely with Retail leadership, Store Management, Client Advisors, CRM, Brand, Training, Merchandising, and Global teams to embed a strong client‑centric culture throughout the organization.

This is both a leadership and hands‑on client development role. In addition to leading the regional team, the Director will personally manage key client development responsibilities, initiatives, and relationships. The successful candidate must be equally comfortable analyzing client performance, coaching retail teams, developing market strategies, leading client initiatives, and engaging directly with top clients and prospects.

• Partner with the Vice President, Client Relations & Development to develop and execute the Client Development strategy for the Americas in alignment with Moncler’s global direction, regional business priorities, and commercial objectives.
• Translate regional strategy into clear priorities and action plans across client acquisition, retention, reactivation, engagement, loyalty, and development.
• Leverage client insights, business performance, and market opportunities to develop actionable strategies by region, store, and client segment.
• Partner with Retail leadership to establish client development objectives and integrate client KPIs into broader commercial priorities.
• Identify opportunities to grow the active client base, increase repeat business, strengthen retention, and develop clients through progressive levels of engagement with the Maison.
• Develop market-specific approaches that reflect the unique client dynamics, communities, and opportunities across the Americas.
• Maintain a strong understanding of luxury consumer trends, competitive activity, local communities, and evolving client behaviors.

• Lead the execution of the regional clienteling strategy and establish consistent standards, routines, and best practices across the retail network.
• Partner closely with Regional Directors, Store Directors, and retail leadership to translate client priorities into actionable store-level client development plans.
• Establish a regular cadence of store and regional client…