Operations Integration Manager

Hickory partners with the industry's leading home service operators and transforms them with Hickory OS, our proprietary AI operating system. That combination has grown revenue more than 11x since 2017, making Hickory one of the largest regional home service operators in the country. And we're just getting started.

Hickory is not private equity. We don't buy to flip, and we don't manage for the exit. We are owner-operators creating an enduring company designed to last for generations—one that invests deeply in people, operational excellence, and technology.

AI is the leverage; people are the moat. Roughly 350 strong, the Hickory family brings together AI engineers, entrepreneurs, transformation leaders, operators, and masters of their trades. We invest in our people deliberately, with management training and AI education at every level.

Five values guide how we hire, lead, and make decisions:

• Put Employees First
• Treat Everyone with Respect
• Raise the Bar
• Get Sh
  * t Done

These aren't words on a wall. They define how we build teams, solve problems, serve customers, and hold ourselves accountable.

When a great family-run HVAC company joins Hickory, the Transformation Manager is the person in the room.

You'll work alongside the founder, general manager, office team, and frontline technicians to understand how the business operates, identify the risks holding it back, and lead its integration into Hickory. Your job is to modernize the engine underneath the company without damaging the reputation, relationships, and craftsmanship that made it successful.

This is approximately an 80% people and 20% operations role. Systems, processes, data, and financial performance matter—but they only improve when people trust the person leading the change.

In the first 30 days, you'll listen, learn, and build credibility. You'll understand the company's people, culture, customers, economics, workflows, and unwritten rules. From there, you'll lead the integration: introducing Hickory OS, establishing operating rhythms and scorecards, strengthening the leadership team, and turning what works into a repeatable playbook.

The transformation isn't finished when a checklist is complete or new software goes live. It's finished when the business is operating successfully within Hickory, employees understand where the company is going, leaders are raising the bar, and customers are receiving better service than before.

• Build trust with founders, managers, dispatchers, installers, technicians, and office teams.
• Assess culture, leadership, financial performance, workflows, systems, and operating risks.
• Lead the rollout and adoption of Hickory OS and the Hickory operating playbook.
• Establish clear priorities, accountability, meeting rhythms, and performance scorecards.
• Use financial statements and operating data to identify problems and measure results.
• Identify leadership and capability gaps, then hire, coach, and develop the people needed to scale.
• Coordinate across Operations, People, Finance, Technology, Marketing, and local leadership.
• Document lessons and improve the integration playbook for future partnerships.
• Step into difficult situations, resolve problems, and get important work across the finish line.

We care more about what you've built and how you operate than whether your career followed one perfect path. You might be a regional operator, general manager, founder, integration leader, transformation professional, or consultant who moved beyond recommendations and into execution.

You'll thrive here if you bring:

• Raw talent and grit:
  You figure things out and don't stop when the work gets difficult.
• 0-to-1 ability:
  You've built a company, team, system, or operating playbook from…