Senior Director of Sales

Position Overview

Metro Plus
Health
is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

The primary function of the Senior Director of Sales is to direct, monitor, coordinate, and evaluate overall sales operations activities. This person will be responsible for the implementation and coordination of Metro Plus Health  sales, strategies and tactics to support the plan’s overall sales efforts. The position plays a critical role in identifying and building community collaborations with strategic partners to expand Metro Plus Health  reach and prominence in acquiring and maintaining membership.

The Senior Director of Sales reports directly to the Vice President of Sales Operations.

• Facilitate regional Sales and Marketing strategies and initiatives to drive new member acquisition and member retention
• Manage relationship with Metro Plus Health  Tier 1 contracted Providers
• Coordinate regional staff trainings based on audits, secret shop results, compliance & regulatory findings and staff feedback
• Monitor and track application quality to execute corrective action and mitigation strategies
• Ensure execution and outcomes of deliverables related to Partnership Agreements and Memorandums of Understanding
• Analyze effectiveness and impact of staff venue assignment and timeliness of adjustments based on findings
• Provide executive leadership and strategic direction for multiple operational and programmatic teams, including direct oversight of Manager-level leaders responsible for day-to-day execution.
• Translate organizational goals and regulatory requirements into scalable strategies, operating plans, and performance targets aligned with Metro Plus Health ’s mission and Citywide healthcare priorities.
• Own accountability for performance outcomes across assigned functions, including quality, access, member experience, financial sustainability, and compliance metrics.
• Drive continuous improvement initiatives by identifying operational gaps, standardizing best practices, and implementing data-driven solutions across teams.
• Ensure compliance with New York State Department of Health
• Develop and mentor high-performing leaders, fostering a culture of accountability, equity, collaboration, and professional growth.
• Serve as a senior point of escalation for operational issues, complex stakeholder concerns, and interdepartmental dependencies.
• Champion change management efforts related to new programs, policy updates, system implementations, and organizational transformations.
• Represent Metro Plus Health  in internal executive forums and external partner discussions, contributing thought leadership and subject-matter expertise.
• Establish and monitor KPIs, dashboards, and performance reviews to ensure transparency and sustained improvement across reporting teams.
• Assess membership trends by ZIP code to identify sales opportunities, mitigate churn risk, and support recertification and new acquisition growth strategies.
• Evaluate sales work quality to identify performance gaps, determine root causes, and deploy corrective strategies that strengthen pipeline health and goal attainment.
• Supporting managers, especially newer leaders, with hands-on coaching, accountability, and guidance, including managing union employees.
• Supporting Sales Regional Managers with key accounts and stepping in when executive involvement is needed to build or protect external partnerships.
• Leading strategic sales efforts and helping teams adapt solutions as business needs change.
• Supporting retention and long-term stability while…