Americans Initiative Director; Flushing

New Americans Initiative Director (Flushing YMCA)

Full-Time / Regular
$66,300 - $70,000 Salaried

The YMCA of Greater New York is here for all New Yorkers – to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Flushing YMCA is seeking a New Americans Initiative Director who will be responsible for leading the strategy, implementation, fidelity, and quality of the New Americans Initiative (NAI) Welcome programs and services.

• Meet and/or exceed contractual deliverables for NAI.
• Assess participant/constituent needs, create and implement programs to address those needs, and measure program success.
• Use New Americans Initiative best practices to develop short- and long-term plans for programs, monitor progress, assure compliance, and evaluate performance.
• Effectively collect and manage data in various databases, including ASISTS (Adult Student Information and Technical Assistance), DYCD Connect, AS400, and Salesforce, using databases to prepare program reports for internal, city, and state use.
• Create a positive participant experience and serve as a role model for all staff.
• Work proactively to meet participants' needs and address questions and concerns. Set annual priority objectives to improve the participant experience.
• Analyze participant data and community demographics to identify trends and make proactive decisions that will drive innovative programming, enrollment, and program growth, meeting the needs of the community in keeping with the NAI priority objectives and strategic plan.
• Lead collaboration between the Branch, community, and program to increase overall participation and impact.
• Identify local marketing opportunities unique to the area and communities being served.
• Research, facilitate, and develop high-quality programs that increase participant retention and enhance participant satisfaction.
• Work collaboratively with the Branch staff to develop new inclusive programs.
• Successfully maintain and continue to improve the quality of NAI programming.

• Supervise program and instructional staff by articulating expectations, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.
• Maintain a climate that attracts, retains, and motivates top-quality personnel.
• Anticipate conflicts and facilitate resolution.
• Set annual priority objectives to improve service based on annual staff evaluations or participant evaluation/feedback.
• Plan and facilitate staff development opportunities to address staff needs. Identify relevant external training opportunities for staff.
• Expose instructional staff to new developments and best practices in adult ESOL and civics education, as well as ABE/HSE education if applicable.
• Adhere to Association, Branch, and Communication standards and guidelines.
• Recruit, select, develop, train, and supervise staff and volunteers.
• Train and hold NAI staff accountable.
• Uphold all association policies and demonstrate core values of respect, responsibility, caring, and honesty.

• Manage fiscal operations including…