Manager - Etihad Park - NYCFC

THE ROLE:

Premium Manager

LOCATION:

Etihad Park - Willets Point, Queens, NY

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise , and connectivity to help our partners grow. The Legends Global Way guides how we operate :
Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

As the Premium Manager at Etihad Park, you are responsible for driving revenue growth through the sale of premium seating and its assets
-suites, lounge, clubs, etc. Your role involves developing and executing strategic initiatives to maximize revenue for seasonal and multi-year agreements, as well as single event rentals. You will target both corporate clients and individual customers, leveraging your proven track record in sales to cultivate new business relationships while maintaining existing client accounts.

As a Premium Manager, you are committed to the financial well-being and growth of the Premium Sales & Service program and the guests who participate in it. Your contributions will drive short- and long-term revenue results.

• Manager the entire Suite services operation and two Premium Club operations (Sideline & Centerline).
• Responsible for hiring and discipline of Suites/Clubs staff within the guidelines of the collective agreement.
• Formulate and implement specific departmental training for all positions; monitor and mentor.
• Responsible for inventory control of all pantries and Suites/Clubs including par-stocks, security of product, and monthly reporting via Yellow Dog.
• Understand and enforce Legends Hospitality's health and safety policies/practices.
• Manage the scheduling of all positions to ensure union compliance without needless overtime
• Oversee food expediting from main & suite kitchen (including hot and cold food, sauces, breads, etc.)
• Liaison with Kitchen and Warehouse, to ensure proper Suite & Club service
• Ensure top service to wow and delight guests
• Enforce all rules and standards of Legends Hospitality
• Understand and enforce alcohol compliance policies
• Manage relationships with NYCFC premium sales team as well as any relevant parties from Etihad Park
• Manage financial controls in COS, labor, and inventory to meet company targets and stretch goals
• Implement all Suite/Club standards and manage assets (small wares) including transportation, storage, and breakage
• Manage waste, breakage, and staff meals/beverage to ensure monthly reporting is accurate
• Implement any projects and duties assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)

• Strong supervisory and leadership skills with the ability to direct, motivate, and develop supervisors and front-line staff in a high-volume, fast-paced environment.
• Strong customer service orientation and the ability to maintain high service standards consistently across multiple locations.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and make sound decisions under pressure.
• Proven ability to resolve conflict among peers, employees, and guests with professionalism and fairness.
• Strong communication skills, both verbal…