Bloomingdale's Operations Director, Flagship Transformation & Leased Partner Integration

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership.

Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

The Operations Director - Flagship Transformation is responsible for leading and coordinating all operational aspects of the 59th Street Flagship Transformation while serving as the primary operational liaison in a continued relationship for leased partners, luxury brands, and external stakeholders. This role ensures transformation initiatives are executed safely, efficiently, on schedule, and with minimal disruption to daily business operations and the customer experience.

The position partners closely with General Contractors (GCs), Project Managers (PMs), Facilities, Visual, Asset Protection, Merchants, Technology, and Leased Partners to successfully deliver transformation milestones and maintain operational excellence throughout all phases of renovation, modernization, and post-project activities. This role serves as the operational leader for transformation execution, business continuity, and leased partner integration, ensuring projects are delivered efficiently while supporting strategic business objectives and a seamless customer and associate experience.

• Lead operational planning and execution for flagship transformation, renovation, and construction projects from pre-construction through project completion.
• Attend and actively participate in pre-construction meetings, site walks, executive reviews, and project planning sessions with key stakeholders and business partners.
• Establish governance processes, project tracking tools, accountability measures, and communication plans to support successful project execution.
• Coordinate all inbound deliveries, logistics, staging, swing-space planning, relocations, and load-out activities required to support project timelines.
• Develop and manage resource plans, ensuring appropriate support from Facilities, vendor partners, operational teams, technology resources, and third-party contractors.
• Conduct regular project walks with General Contractors, Project Managers, Facilities, and business partners to monitor progress, identify risks, and resolve operational challenges.
• Review and interpret phasing plans to ensure operational readiness, business continuity, customer experience protection, and successful execution of each project phase.
• Identify opportunities to minimize disruption to customers, associates, selling operations, fulfillment activities, and leased businesses during construction.
• Track project milestones, operational impacts, and transformation deliverables to ensure projects remain on schedule and aligned with business objectives.

• Maintain strong partnerships with leased departments, luxury brands, and external vendors throughout project planning, execution and after shop openings.
• Serve as the primary operational point of contact for leased partners, ensuring alignment on project timelines, logistics requirements, business impacts, and operational readiness.
• Coordinate partner transitions, relocations, temporary closures, openings, merchandising activities, and readiness plans…