Store Director; SoHo Flagship

Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do.

Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

The Store Director, SoHo Flagship serves as the strategic and cultural leader of one of Moncler's most important boutiques in the Americas, with accountability for commercial performance, client experience, operational excellence, and the development of a high-performing team.

Located in the heart of Soho, the flagship serves a diverse local and international clientele. The Store Director understands the New York luxury market, builds meaningful relationships within the community, and translates business insights into strategies that strengthen performance and Moncler's market presence.

The SoHo Flagship also serves as a training and development store for the Moncler Americas retail network
. A critical part of this role is creating an environment where new hires, emerging leaders, and visiting employees can learn and experience Moncler standards through structured onboarding, coaching, and hands-on development. The Store Director ensures the leadership team is equipped to develop others and that the flagship consistently models best-in-class execution for the broader network.

This role partners closely with Regional Leadership and cross-functional teams to execute strategic priorities, develop future leaders, and represent the Moncler brand both inside and outside the boutique.

• Lead the overall performance of the SoHo Flagship, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies in partnership with Regional Leadership, translating company priorities into clear action plans.
• Analyze business trends, KPIs, inventory performance, traffic patterns, and market opportunities to identify opportunities and drive results.
• Drive continuous improvement in key metrics including sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Understand and proactively respond to the competitive environment and evolving New York luxury market, identifying opportunities to grow the business inside and outside the four walls.
• Monitor operating expenses and store budgets while maximizing productivity and profitability.

• Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
• Maintain a highly visible leadership presence on the sales floor through Client Experience Management (CEM), coaching in the moment and engaging directly with clients and VICs.
• Build and sustain a strong culture of clienteling, networking, CRM excellence, and long-term relationship development.
• Develop relationships with local, domestic, and international clientele while identifying opportunities to expand the store's client base.
• Partner with Client Relations and other cross-functional teams to execute events, activations, and community initiatives that strengthen client engagement and brand awareness.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the client relationship.

• Lead, inspire, coach, and develop the store leadership team and broader store population, fostering a culture of accountability, collaboration, inclusion, and excellence.
• Set clear expectations for store leaders and ensure alignment across commercial performance, client experience, operational execution, and talent development.
• Recruit, onboard, develop, and retain top luxury retail talent while building a strong internal and external talent pipeline.
• Conduct regular one-to-one meetings, performance reviews, coaching sessions, and individualized development planning.
• Build organizational capability through succession planning, talent reviews, continuous coaching, and deliberate…