Site Manager, Connected Solutions

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NEP is transforming how the world consumes live sports and entertainment, built on a Global Media Solutions Ecosystem. The Connected Solutions division is the growth engine of this transformation, delivering centralized production, cloud-based workflows, and connectivity for the world's biggest properties, streamers, and networks.

We are seeking a Site Manager to serve as the on-site leader for NEP's New York Connected Solutions facility. This hands-on leader will oversee day-to-day site execution across production support, facility operations, and local production activity, while coordinating closely with engineering and technical operations, ensuring the site operates with the reliability, professionalism, client-service mindset, and operational discipline expected of NEP.

The Site Manager will be highly visible in the production facility, directly engaged with clients and local teams, and accountable for facility readiness, workplace standards, team culture, budget discipline, and local execution. As part of the broader US Connected Solutions operating model, this role will partner with facility leaders, engineering, technical operations, production services, sales, and account management to ensure New York operates as a high-performance node within NEP's connected production ecosystem.

Salary is $120,000 - $150,000 per year.

• Lead the New York Site:
  Serve as the on-site leader for the New York Connected Solutions facility, ensuring the site is organized, professional, client-ready, and operating at a high standard every day.
• Drive Operational Standards:
  Partner with engineering, technical operations, and production operations to document, adopt, and enforce SOPs, runbooks, escalation paths, facility workflows, and broader US/Global Connected Solutions standards.
• Bridge Engineering and Operations:
  Serve as a practical connector between technical teams and production/client-facing teams, helping translate needs, priorities, and constraints across groups.
• Support Facility Scheduling & Utilization:
  Partner with production managers, scheduling teams, technical operations, and engineering to support facility utilization, resource planning, capacity visibility, and future growth needs.
• Maintain Facility Readiness:
  Own the overall workplace and facility experience, including cleanliness, safety, access, room readiness, equipment organization, vendor coordination, and local office culture.
• Prepare for Growth:
  Help position the New York facility to support additional customers, expanded workflows, and future Connected Solutions growth.

• Local Client Partner:
  Act as the primary on-site operational sponsor and escalation point for customers using the New York facility, ensuring clients experience NEP as responsive, prepared, professional, and solution oriented.
• Lead On-Site Client Engagement:
  Build strong day-to-day communication with customers, production partners, and internal account teams to ensure expectations are clear and service delivery is strong.
• Support Sales & Account Management:
  Partner with Sales, Strategic Accounts, and Account Management as needed for customer meetings, facility tours, scheduling, local activations, and operational solutioning.
• Lead the Local CS Team:
  Manage and develop the small Connected Solutions team based in the New York facility and coordinate freelance and day-hire resources as needed to support production activity.
• Build a Strong Local Culture:
  Create a positive, accountable, client-focused team environment grounded in operational excellence, communication, collaboration, and professionalism.
• Lead From the Floor:
  Maintain a visible, in-person leadership presence, staying close to the team, clients, and day-to-day operating reality.
• Manage Performance:
  Support hiring, onboarding, performance management, coaching, training, and engagement for the New York-based CS team, while helping coordinate and provide feedback on freelance and day-hire resources.

• Manage the New York Facility Budget:
  Manage day-to-day operating expenses, staffing and freelance resources, facility overhead, maintenance, vendors, and other local costs within approved financial targets, partnering with leadership…