Delivery Manager; Banking Job New York New York USA,Management

Position: Delivery Manager (Banking)
Location: New York

We are seeking an experienced Delivery Manager to lead large-scale technology delivery engagements for strategic banking clients. The ideal candidate will be responsible for end-to-end delivery, financial management, client engagement, operational governance, and successful execution of complex transformation programs.

This role requires a strong balance of delivery excellence, commercial acumen, people leadership, and client relationship management while driving predictable outcomes across Agile and traditional delivery models

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within NYC is $150k - $180k/year & benefits (see below).

The

Role Responsibilities:

1. Delivery Leadership

Own end-to-end delivery of multiple programs and portfolios within the Banking domain.
Drive predictable, high-quality delivery while ensuring alignment with client business objectives.
Manage delivery across onsite, nearshore, and offshore teams.
Ensure delivery excellence through structured governance, risk management, and execution discipline.
Lead large cross-functional teams across application development, cloud, data, digital, infrastructure, and AI initiatives.

2. Staffing & Workforce Management

Own demand intake, resource planning, and workforce forecasting.
Partner with recruitment teams to hire high-quality talent aligned with project requirements.
Manage onboarding, deployment, utilization, and employee transitions.
Optimize onsite/offshore resource mix to balance delivery quality and profitability.
Drive resource pyramid optimization across senior, mid-level, and junior talent.
Monitor utilization, bench management, succession planning, and performance management.
Build strong delivery teams through coaching, mentoring, and career development.

3. P&L / Commercial Accountability

Own delivery financials, including revenue, cost, gross margin, and profitability.
Manage project forecasts, financial planning, and revenue recognition.
Improve rate realization and optimize resource utilization.
Identify and eliminate revenue leakage through proactive commercial governance.
Monitor financial KPIs and implement corrective actions to improve margins.
Support account growth through solutioning, estimation, commercial proposals, and account expansion.

4. Fixed-Price / Outcome-Based Delivery

Successfully deliver fixed-price and outcome-based engagements.
Define and manage project scope, assumptions, dependencies, and acceptance criteria.
Lead change request governance and commercial negotiations.
Track burn rates, effort consumption, milestone achievement, and delivery commitments.
Protect project margins through disciplined execution and effective scope management.
Ensure contractual obligations, SLAs, and client commitments are consistently achieved.

5. Operational Excellence

Establish strong governance frameworks across programs.
Lead executive governance meetings and operational reviews.
Maintain delivery dashboards, KPIs, and performance scorecards.
Drive RAID (Risks, Assumptions, Issues, Dependencies) management and timely escalations.
Improve delivery predictability through metrics-driven execution.
Ensure adherence to quality standards, compliance requirements, and organizational processes.
Implement continuous improvement initiatives to enhance operational maturity and delivery efficiency.

6. Client Relationship Management

Build trusted relationships with senior client stakeholders.
Act as the primary escalation point for delivery and operational issues.
Communicate risks, challenges, and mitigation plans proactively.
Lead executive governance meetings and steering committee reviews.
Negotiate delivery priorities, scope changes, timelines, and commercial impacts.
Identify opportunities for account growth and collaborate with sales and practice teams.
Drive high levels of customer satisfaction through delivery excellence.

7. Banking Domain Expertise

Proven experience delivering technology programs for large Banking and Financial Services organizations.
Strong domain expertise in Wealth Management and/or Consumer Banking
, including one or more of the following areas:
Auto Lending
Personal Lending
Credit Cards
Retail Banking
Consumer Finance
Strong understanding of banking regulations, governance, security, risk, and compliance requirements.
Familiarity with banking delivery governance, stakeholder management, production support, and change management processes.
Experience…