Vice President, School Operations

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status.

When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

Success Academy's dual mission is to build world-class schools that empower children to thrive in college and in life, and to advocate for policies that expand access to educational opportunity. We are growing rapidly in New York and expanding to Florida.

The Vice President of School Operations owns the strategy, operating model, and performance of School Operations across ~60 schools and ~300 Operations staff. Leading through a team of Regional Operations Managers (ROMs), this leader ensures every school has the talent, systems, resources, and accountability structures to deliver exceptional outcomes for scholars, families, and staff.

The role demands a rare combination of strategy and organizational design, multi-site operational expertise, business acumen, and exceptional people leadership. The Vice President inherits significant reach and a strong foundation, with a mandate to elevate the ROM team, reduce variation across schools, and build management systems that support continued growth.

This is a school-based role. Approximately 60% of this leader's time is spent in schools — observing operations firsthand, coaching leaders, and diagnosing performance where the work actually happens. Candidates should expect regular travel across the network.

• Lead, develop, and hold accountable a high-performing ROM team, establishing expectations, decision rights, operating rhythms, and performance measures.
• Coach leaders of leaders to diagnose performance, develop talent, and deliver sustained results across their school portfolios.
• Differentiate coaching and intervention based on leader readiness and performance risk; make rigorous talent decisions with clarity and fairness.
• Build succession plans and a strong internal pipeline for Regional Manager.
• Ensure leaders own and solve problems rather than depending on senior intervention.

• Design and continuously improve the School Operations operating model — roles, structures, decision rights, regional support, and accountability systems.
• Advise the executive leadership on the operational implications of enterprise priorities, including where School Operations can accelerate goals or create risk.
• Use root-cause analysis to distinguish whether a performance challenge originates in strategy, systems, design, leadership capability, execution, or clarity.
• Lead change from diagnosis through implementation and measurement, anticipating resistance and unintended consequences.
• Actively seek opportunities to simplify, automate, and improve School Operations through AI and technology — reducing administrative burden on school-based staff so their time goes to scholars and families.
• Build the capabilities required to support growth without compromising quality.

• Establish network-wide operational standards and accountability measures across safety, compliance, facilities, enrollment, family experience, financial management, and technology.
• Serve as senior escalation point for significant operational, safety, compliance,…