Deputy Chief of Staff

Deputy Chief of Staff

Job

Business Unit:
New York City Transit

Location:

New York, NY, United States

Regular/Temporary:
Regular

Department:
Office of the President

Title:

Deputy Chief of Staff

Department:
Office of the President

Authority: NYCT

Division/Unit:
Office of the President

Work Location:

2 Broadway

Hours:

AM

Range: $180,499 - $225,624 (PPM
013)

Deadline (If Applicable):

Reporting Manager (If Applicable):

Chief of Staff, NYCT

The Deputy Chief of Staff serves as a senior strategic leader within the Office of the President, supporting the Chief of Staff in advancing New York City Transit’s (NYCT) highest-priority initiatives. This role is responsible for the strategic planning, design, development, implementation, and oversight of complex programs and projects that drive agency-wide performance and transformation.

The incumbent will lead a high-performing program management team, ensuring alignment of cross-functional initiatives with NYCT’s operational goals, timelines, and long-term strategic vision. Acting as a key liaison between executive leadership and internal/external stakeholders, the Deputy Chief of Staff will oversee special projects, guide enterprise-wide initiatives, and provide strategic counsel on matters of critical importance to the agency.

The Deputy Chief of Staff is empowered to make high-impact decisions related to executive project planning and strategic prioritization. This role requires strong leadership, sound judgment, and the ability to navigate complex political, operational, and organizational dynamics

• Drive execution of agency-wide programs, special projects, and strategic initiatives aligned with NYCT priorities and executive leadership direction
• Serve as a senior point of contact to ensure executive sponsorship, accountability, and timely delivery of results
• Coordinate cross-functional efforts to support enterprise-level initiatives and alignment with Chair’s Office priorities
• Provide strategic guidance to senior advisors and department heads to advance NYCT’s annual goals and long-term priorities
• Support the development, implementation, and tracking of performance metrics reported to executive leadership
• Assist in executing the President’s vision through key NYCT-wide initiatives, such as but not limited to:
• Fare compliance improvement strategies
• Technology implementation and innovation (e.g., real-time passenger information)
• Capital program prioritization in coordination with MTA Construction & Development (C&D)
• Operational modernization efforts
• Platform safety enhancements and emergency preparedness initiatives
• Direct and mentor senior advisors in the execution of high-impact projects and initiatives
• Ensure alignment of project timelines with program schedules, budgets, and agency priorities
• Establish and maintain a structured program and project management framework to drive consistency and efficiency
• Serve as a trusted advisor to the Chief of Staff, NYCT executives, and agency leadership
• Conduct strategic reviews and provide recommendations on major initiatives of significance to NYCT
• Lead risk identification, assessment, and mitigation strategies across programs and projects
• Oversee policy development and continuous improvement of operational processes and governance structures

Bachelor’s degree in business administration, Public Policy, Economics, Urban Planning, Transportation, Operations Research, or related field; or a satisfactory equivalent of the combined education and experience

At least ten (10) years of related professional experience, including a minimum of six (6) years of supervisory/managerial.

• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• High level of professionalism, discretion, and ability to handle confidential information.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and working knowledge of systems such as People Soft, Salesforce (Cassie), and related administrative tools.
• Strong writing, proofreading, and editing skills with excellent command of grammar and business communication.
• Ability to work effectively across all levels of the organization and build strong working relationships.