Senior Manager, Facilities & Maintenance

Senior Manager, Facilities & Maintenance Senior Manager, Facilities & Maintenance

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

Join a high-performing team responsible for creating and maintaining safe, efficient, and customer-focused environments across Pandora's retail and office portfolio. The team partners closely with Real Estate, Construction, Operations, Finance, and external service providers to protect assets, support store performance, and enhance the employee and customer experience.

Provide leadership for facilities maintenance, vendor management, compliance, and operational continuity across North America. You will oversee a significant facilities budget, drive preventive maintenance strategies, support sustainability initiatives, and implement solutions that improve reliability, reduce costs, and support Pandora's long-term growth objectives

As Senior Manager, Facilities + Maintenance (Stores & Offices), you will lead facilities operations, maintenance programs, and workplace services across Pandora’s North American retail and office portfolio. You will ensure all locations operate safely, efficiently, and in compliance with company standards while delivering an exceptional experience for customers and employees.

This role is responsible for overseeing preventive and corrective maintenance, vendor performance, facility-related projects, and operating budgets to ensure stores and offices consistently reflect Pandora’s brand standards and support business objectives. Working closely with Real Estate, Construction, Finance, and Store Operations, you will identify opportunities to improve operational efficiency, reduce costs, enhance sustainability, and minimize business disruption.

The Senior Manager, Facilities + Maintenance plays a critical role in maintaining operational continuity across a large multi-site portfolio through effective planning, regulatory compliance, vendor management, and issue resolution. Through strong stakeholder collaboration and data-driven decision‐making, this position directly supports store performance, asset protection, employee safety, customer experience, and Pandora’s continued growth.

• Lead facilities management activities across Pandora's retail stores and office locations throughout North America.
• Develop and execute preventive maintenance programs that maximize asset life, reduce downtime, and support business continuity.
• Manage vendor relationships, contracts, service level agreements (SLAs), and performance metrics to ensure consistent service delivery and cost efficiency.
• Oversee facilities operating budgets and expenditures, identifying opportunities for cost savings and process improvements.
• Ensure compliance with applicable building codes, health and safety regulations, environmental requirements, and company policies.
• Partner with cross-functional teams to support store openings, relocations, remodels, office projects, and strategic initiatives.
• Coordinate response and resolution for critical facility issues impacting store operations, customer experience, or employee safety.
• Monitor facility performance…