Programs Supervisor - Drive Outcomes

• Excellent written and verbal communication.

Title: Program Supervisor

Report to: Program Director

Status: Full Time

Compensation: $72,000 - $75,000

Work Schedule: Monday - Friday, 9 AM - 5 PM

Office Location: Brooklyn, NY 11208

Organization Overview

Housing Plus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives. Housing Plus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve.

The mission of Housing Plus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, Housing Plus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans.

Over the next three years, Housing Plus’ programs will continue to grow, along with its commitment to serving vulnerable populations.

Please consider joining a team committed to building brighter futures for all!

Please visit our website for more information regarding our organization: www.housingplusnyc.org.

Please do not call or email Housing Plus regarding the status of your application

Position Summary

Housing Plus (HP) is seeking to hire a dynamic and passionate Program Supervisor who can implement and monitor the service delivery and overall success of our scattered site and/or congregate permanent supportive housing programs. The Program Supervisor should have experience working with families and/or individuals with serious mental illness, substance abuse, and criminal justice involvement. Working closely with the Program Director, the Program Supervisor is responsible for day to day oversight and coordination of program services and activities and supervision of staff.

Duties/Responsibilities

• Supervise case managers and support staff on a daily basis.
• Ensure compliance with HP and funder regulations and reporting requirements.
• Collaborate with the Program Director to maintain and occupancy rate of 90% or above by monitoring vacancies, recruiting participants, and working closely with the Property Manager.
• Assist the Program Director and HR Manager in recruiting, hiring, onboarding, and orientation of new staff.
• Develop program manuals, policies, and procedures with the Program Director in accordance with funder and Housing Plus requirements.
• Conduct continuous needs assessment of program and participants needs.
• Coordinate and monitor service delivery to achieve program, organizational, and individual goals and outcomes.
• Provide case management and support services as needed in the absence of case managers, including conducting intakes and assessments.
• Conduct regular supervision sessions with direct reports, providing support, guidance, and performance feedback.
• Lead team meetings with direct reports.
• Review and approve timesheets, vacation request, and other supervisory functions.
• Provide crisis intervention and conflict resolution when needed.
• Complete and submit weekly, monthly and quarterly reports and updates as required.
• Conduct quality assurance activities on AWARDS data and tenant chart maintenance to ensure compliance with regulatory agency requirements and Housing Plus standards for data entry, development of quarterly service plans, and annual HMIS uploads.
• Schedule, organize and attend staff, departmental meetings and…