Deputy Chief of Staff

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

The purpose of this position is to serve as an advisor and executive team partner, supporting the Chief of Staff and the Office of the President at MTA Metro-North Railroad. As part of the Office of the President, the Deputy has broad responsibility and will be critical to developing performance management metrics, business and continuous improvement processes, and initiatives to deliver service effectively, and will act on behalf of the Chief of Staff in their absence.

As an agency liaison, the Deputy will cultivate relationships with key internal and external stakeholders throughout the Metro‑North organization, MTA agencies, and partners. The Deputy will coordinate internal and external communications for the advancement of Metro‑North's mission and MTA priorities.

• Drive and promote the President's key change management initiatives and communications.
• Provides leadership to facilitate the development of capacity‑building within the organization.
• Ensure continuous improvement processes, organizational change, and strategic initiatives of the President and Chief of Staff with a strong ability to formulate resolutions that address complex and abstract challenges within Metro‑North’s portfolio.
• Develop and plan initiatives to implement the MTA Strategic Priorities and MNR Strategic Vision in coordination with MTA Headquarters and MNR senior leadership.
• Develop and supervise the development and preparation of high‑quality executive‑level talking points and presentations, including but not limited to content for monthly MTA Board and Committee Meetings and external speaking engagements.
• Assist in planning and executing employee engagement initiatives. Organize agency‑specific employee programs such as awards ceremonies, open house, holiday train.
• Act as a liaison with external stakeholders and build relationships between the President’s office and other MTA agencies, to ensure operational excellence.
• Collaborate with the MTA Headquarters Office of the Customer and the Communications Tower:
  Align messaging strategies to support a well‑informed, engaged workforce.
• Drive special projects and initiatives that span operational departments.
• Performs other duties as assigned .
• Complies with all policies and standards .
• May be required to work hours outside regular work hours, as applicable .
• Observes the work performed by contractors, as applicable .
• Reviews invoices and approves them if the work has contractual standards, as applicable .
• Addresses performance issues with the contractor when possible, as applicable .
• Escalates issues to other parties when needed, as applicable .

• A comprehensive, integrative thinker with proven ability to collaborate with a broad range of diverse stakeholders, employees, and public and governmental officials, and demonstrated ability to build strong partnerships.
• Excellent project management skills with the ability to plan and manage projects by aligning business goals with solutions to achieve successful outcomes.
• Act as a critical thought partner and change agent to drive process improvements and achieve organizational change.
• Proven team leader with excellent written communication, presentation,…