Director, Sales - Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s

continued legacy.

The Sales Director at The Landmark is responsible for leading and driving sales performance across the market. In alignment with The Landmark’s commercial strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance.

The Sales Director combines commercial thinking with hands on leadership to activate sales opportunities, build high-performing teams, and strengthen client engagement. They are responsible for leading and developing a number of Sales Managers and their Client Advisor teams, while ensuring consistent execution of the broader commercial strategy across the entire market.

The role requires a balance of client-centric thinking, people leadership, commercial acumen, and operational rigor, with a constant focus on execution excellence and pace. The Sales Director partners closely with the Commercial Director, Market Vice President, functional teams, and other store leadership to translate strategy into clear priorities and measurable outcomes.

They play a critical role in driving transformation across their area of The Landmark, supporting the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.

• Own and drive sales performance across an assigned area of The Landmark, ensuring achievement of targets and sustainable growth.
• Translate broader commercial strategy into actionable priorities for Sales Managers and their teams, with clear accountability and disciplined execution.
• Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
• Embed and reinforce a precise commercial strategy across sales teams, including appointment culture, conversion discipline, and productivity optimization.
• Leverage understanding of local and international client base to identify and activate sales opportunities.
• Monitor sales performance and business KPIs, identifying trends, opportunities, and areas requiring intervention.
• Partner with the Market Vice President & Commercial Director to develop and execute initiatives that strengthen overall Landmark performance.

• Establish and reinforce a strong culture of clienteling with clear expectations and measurable outcomes.
• Personally engage with top clients and lead by example in building and maintaining meaningful client relationships.
• Coach Sales Managers and teams on client development strategies, appointment generation, outreach, conversion, and client retention.
• Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
• Actively review NPS, client feedback, and qualitative insights to identify opportunities to elevate service standards.
• Support strategies that strengthen client acquisition, retention, and long-term client relationships.
• Lead, coach, and develop Sales Managers and their teams, strengthening leadership capabilities and succession pipelines.
• Build, attract,…