Assistant, General Manager; FRG

Job Details

Job Location:

Farmingdale, NY 11735

Position Type:
Full Time

Salary Range: $95,000.00 - $ Salary/year

• Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels and operational efficiency.
• Correspond with customers regarding tenant relations, transient business opportunities, and service related matters.
• Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.
• Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.

• Support the recruitment, interviewing, selection, and onboarding of team members.
• Ensure employees receive appropriate training and maintain required training documentation.
• Conduct performance evaluations and provide coaching, counseling, recognition, and corrective action as appropriate.
• Foster a positive, inclusive, and engaging work environment that promotes employee development and retention.
• Create communication channels that encourage collaboration between departments and leadership teams.

• Promote and maintain a culture of safety through routine observations, safety meetings, audits, training programs, and documented procedures.
• Ensure compliance with all company policies, standard operating procedures, safety protocols, security requirements, and customer service standards.
• Initiate and coordinate emergency response procedures as required.
• Develop and maintain procedures for aircraft incidents, fires, weather events, and other emergencies.
• Conduct accident and incident investigations, determine root causes, and complete required reporting.
• Manage OSHA 300 reporting requirements and documentation.
• Utilize the company Safety Management System (SMS) to support safety reporting and continuous improvement.

• Ensure departments maintain adequate staffing, equipment, supplies, and inventory to support safe and efficient operations.
• Oversee ground support equipment (GSE) and facility maintenance activities.
• Manage relationships with vendors and service providers to support operational needs.
• Monitor fuel quality control programs and ensure compliance with applicable standards.

• Support site practices and procedures that contribute to profitability, operational consistency, and employee satisfaction.
• Assist with workforce administration activities, including time and attendance processes and new hire documentation.
• Partner with the General Manager to achieve financial, operational, and customer service objectives.
• Perform additional duties and special projects as assigned by leadership.

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
• Five (5) to ten (10) years of progressive FBO, aviation operations, or related management experience.
• Valid driver’s license
• Ability to lead multiple teams in a dynamic, fast paced environment.
• General knowledge of business management principles and financial operations preferred.
• Proficiency with Microsoft Office Suite and other business applications preferred.
• NATA or industry related certifications…