Program Director

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Officials & Managers Bronx, NY, US

Salary Range: $85,000.00 To $90,000.00 Annually

PRIMARY FUNCTION/

PURPOSE:

The Program Director is responsible for the day-to-day management of the program in accordance with regulatory compliance, contractual requirements, and organizational standards. This individual is responsible for the management of our Belnord location in New York City.

QUALIFICATIONS:

• Master’s Social Work (MSW), MPA or related advanced degree preferred;
  Bachelor’s degree required.
• Minimum of four years’ human services experience, with at least two years of managerial and supervisory experience, and demonstrated professional progression in supervision and program management
• Experience with multi-problem families and/or individuals desirable
• Ability to think and act calmly in emergency situations
• Ability to work with a team
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to manage tasks efficiently
• Excellent time management skills with the ability to prioritize assignments
• Excellent analytical, evaluative, and human service management skills
• Excellent written and oral communication, organizational, supervisory, and leadership skills
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment
• Must be adept and comfortable with crisis management
• Ability to work effectively with a wide range of community-based providers
• Knowledge of community health services, social service support agencies, and networks
• Familiarity with DHS and OTDA social service documentation policies and procedures
• High level of computer proficiency in Word, Excel, and the ability to learn new technologies and databases

PRIMARY RESPONSIBILITIES:

• Monitor the program’s effectiveness to ensure that the program is achieving goals and targets as defined by DHS
• Manage the program’s multi-disciplinary teams and ensure integration of delivery of services to the families
• Ensure program staff implement procedures and policies to ensure quality service provision

OPERATIONS MANAGEMENT:

• Collaborate with management in the development of annual operating budgets, review monthly expense reports, and ensure program expenditures are within budgeted parameters
• Ensure billing reports are submitted in a timely manner, collaborate with the organization’s fiscal department to ensure management responds in a timely manner to billing inquiries and requests for billing corrections
• Review and approve purchase requisitions and ensure that all expenditures comply with organizational procurement procedures
• Ensures compliance with fiscal policies and procedures, and reporting requirements.

FACILITIES:

• Collaborate with the Regional Director of Operations and AVP of Facilities in ensuring that the facilities operate in compliance with ECB, DOB, FDNY, etc. regulations
• Collaborate with the building management companyin ensuring thatall units are maintained in good repair andthe program meets 95% occupancy rate
• Monitor unit work orders and complaints, ensure the building management companyrespondsto work orders and complaints in a timely manner

METRICS & PERFORMANCE:

• Monitor and analyze reports and dashboard to ensure the program meets annual program goals and targets which support the mission and vision of the organization
• Monitor DHS performance metrics and collaborate with program managerial and supervisory staff in developing strategies to ensure the program meets DHS performance metrics

CONTINUOUS QUALITY IMPROVEMENT (CQI):

• Lead the…