Mental Health Assistant Director

Posted Thursday, May 14, 2026 at 4:00 AM

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Assistant Director of the PROS Program supports the overall leadership, clinical integrity, and daily operations of a New York State OMH‑licensed PROS program. This role assists the Director in ensuring high‑quality, recovery‑oriented services; regulatory compliance; staff development; and achievement of program outcomes. The Assistant Director plays a critical role in supervising staff, supporting service delivery, and promoting a culture of recovery, person‑centered care, and accountability.

• Assist in overseeing daily operations of the PROS program to ensure services are delivered in accordance with OMH regulations and PROS standards
• Assume operational leadership in the Director’s absence
• Implementation of program policies, procedures, and workflows
• Provide clinical oversight of PROS services, including Community Rehabilitation & Support (CRS), Intensive Rehabilitation (IR), and Ongoing Rehabilitation & Support (ORS)
• Ensure services are recovery‑oriented, person‑centered, trauma‑informed, and culturally responsive
• Review clinical documentation for quality, timeliness, medical necessity, and regulatory compliance
• Participate in case reviews, team meetings, and interdisciplinary treatment planning

• Oversee the intake and admission process, ensuring timely screening, eligibility determination, documentation, and enrollment.
• Conduct intake to assess eligibility, appropriateness, and service needs
• Gather demographic, clinical, psychosocial, and insurance information
• Coordinate admission timelines; promote timely access to care/services
• Explain program services, expectations, and consent requirements to clients
• Communicate with referral sources regarding eligibility, documentation needs, and admission status
• Maintain referral logs in EHR, and intake tracking reports, process enrollment in CAIRS

• Provide direct supervision to staff and student interns, as assigned
• Participate in hiring and performance evaluations
• Support staff onboarding, training, coaching, and performance management.
• Promote staff engagement, professional development, and adherence to ethical and clinical standards

• Ensure compliance with NYS Office of Mental Health (OMH) regulations, PROS service definitions, and billing requirements
• Support audits, site visits, chart reviews, and corrective action plans
• Collaborate with compliance, and billing teams
• Monitor documentation practices to ensure services are properly documented, billed, and supported
• Track program metrics such as census, engagement, and outcomes
• Monitoring IPS fidelity, delivery of employment services, and track vocational outcomes.
• Assist with reporting requirements and data submissions (specifically as it relates to IPS and employment)

• Collaborate with internal departments, community providers, hospitals, & referral sources
• Support participant engagement, grievance resolution, and service coordination
• Promote…