Director of Operations

POSITION SUMMARY

As the Director of Operations, you will oversee the operations of multiple restaurant locations within Jean-Georges Management, specifically the abc restaurants. You will be responsible for ensuring the highest standards of service, quality, and profitability are maintained across all venues. This role requires a dynamic leader with a strong entrepreneurial spirit and exceptional financial acumen to drive business growth and enhance the guest experience.

• Oversee the day-to-day operations of assigned restaurant locations, ensuring consistency and excellence in service and food quality.
• Develop and implement standard operating procedures (SOPs) to streamline operations and enhance efficiency.
• Monitor and evaluate restaurant performance, identifying areas for improvement and implementing corrective actions.
• Develop and manage budgets for each restaurant, ensuring financial targets are met or exceeded.
• Conduct regular P&L reviews and provide detailed financial reports to senior management.
• Identify cost-saving opportunities and implement effective cost control measures without compromising quality.
• Lead the strategic planning process for new restaurant openings and expansions.
• Identify and evaluate new business opportunities and partnerships to drive growth.
• Develop and implement marketing and promotional strategies to increase revenue and market share.
• Recruit, train, and mentor restaurant management teams, fostering a culture of excellence and continuous improvement.
• Conduct regular performance reviews and provide constructive feedback to drive professional development.
• Ensure all team members adhere to company policies, standards, and health and safety regulations.
• Champion a guest-first approach, ensuring exceptional service and memorable dining experiences.
• Address and resolve guest complaints and feedback promptly and effectively.
• Continuously seek opportunities to enhance the guest experience through innovation and attention to detail.
• Build and maintain strong relationships with suppliers, negotiating favorable terms and ensuring the timely delivery of high-quality products. Collaborate with internal stakeholders, including marketing, finance, and HR, to align goals and objectives.
• Represent the company at industry events and maintain a positive brand image.
• Ensure all restaurant locations comply with local, state, and federal regulations, including health and safety standards.
• Implement and enforce security measures to protect guests, staff, and assets.
• Conduct regular audits and inspections to ensure compliance and mitigate risks.
• Other tasks as assigned.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum of 10 years of progressive experience in the hospitality industry, with at least 5 years in a senior management role overseeing multiple restaurant locations.
• Proven track record of managing upscale, high-volume restaurants and delivering exceptional guest experiences.
• Strong background in financial management, including budgeting, forecasting, P&L analysis, and cost control.
• Experience in developing and implementing business strategies that drive revenue growth and improve operational efficiency.
• Entrepreneurial mindset with experience in opening new restaurant locations and launching successful initiatives.
• Exceptional leadership and team-building skills with the ability to inspire and motivate a diverse team.
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills, capable of building relationships with staff, vendors, and guests.
• Proficiency in restaurant management software including MS 365 as well as POS
• Strategic thinker with the ability to adapt to changing market conditions and innovate continuously.
• High level of integrity and professionalism.
• Passionate about the hospitality industry and committed to delivering exceptional guest experiences.
• Resilient and able to thrive in a fast-paced, high-pressure environment.
• Creative and forward-thinking with a keen eye for details
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Must be passionate, entrepreneurial, and dedicated to success.

• Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or…