Senior Manager - Workplace Services

The Challenge:

Lead our Workplace Experience Team as a Senior Workplace Manager, crafting spaces that elevate productivity, creativity, and collaboration. You'll ensure operational excellence while driving tactical improvements across facilities, services, and the overall workplace environment.

We are seeking a Senior Workplace Manager to oversee daily operations, facilities, and the overall workplace experience. Based in our New York headquarters, you will lead a diverse portfolio of responsibilities, from vendor management and space planning to incident response and sustainability initiatives.

This is a people-first, high-autonomy role focused on delivering exceptional service to studio teams, optimizing the workplace for daily excellence and long-term evolution. Success will depend on both strategic insight and strong execution across multiple projects and work streams.

• Manage daily operations, facilities, and workplace experience across at our New York headquarters, with remote support for select smaller location in the northeast US.
• Lead a small, high-performing team with a focus on continuous improvement, cross-functional collaboration, and service excellence.
• Act as a tactical leader overseeing a complex operational area with measurable impact on team performance and studio effectiveness.

• 6–8 years of direct experience in workplace/facilities management, including 2+ years of team leadership.
• Proven record of managing cross-functional teams in complex, fast-paced environments.
• Strong track record in tactical decision-making, operations oversight, and process improvement.
• Prior experience in creative, technical, or high-growth work environments strongly preferred.
• Bachelor’s degree (or equivalent) in Facilities, Hospitality, Real Estate, or a related field.

• Advanced knowledge of workplace management practices, vendor contracts, and H&S compliance.
• Exceptional people leadership and interpersonal skills.
• High degree of autonomy with strong judgment in operational, people, and project decisions.
• Strong problem-solving abilities and analytical thinking; comfortable addressing issues that impact the broader business.
• Comfortable managing a predetermined budget and offering input into strategic workforce and financial planning.

• Lead and mentor a multidisciplinary team, setting clear goals and expectations while creating a culture of excellence, inclusion, and accountability.
• Provide coaching and performance feedback, manage career development, and identify training opportunities.
• Recommend and implement strategies for employee progression and workforce planning.
• Act as both advisor and mentor, fostering growth through formal training and on-the-job learning.
• Participate in moderate to significant people decisions, such as hiring, performance improvement, and development planning.

• Build strong, trusted relationships with studio leadership, global workplace partners, and other internal teams.
• Influence stakeholders to align on goals, standards, and execution of workplace strategies.
• Contribute input to tactical planning and local implementation of global initiatives.
• Partner with senior leadership to anticipate evolving business needs and translate those into actionable space and service solutions.

• Own all aspects of facility operations including health & safety, maintenance, cleaning, catering, and space management across the assigned portfolio.
• Lead day-to-day tactical execution and elevate recurring or strategic issues for resolution.
• Apply strong decision-making skills to address operational issues, managing escalations with…