Client Relations Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment.

ROLES & RESPONSIBILITIES:

Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs

Maintain a professional, organized, and client-ready environment at all times

Participate in leadership discussions, providing updates on performance, challenges, and opportunities

Develop and maintain processes and procedures to support efficient service delivery

Monitor performance metrics and service levels, identifying opportunities for improvement

Maintain and update operational documentation and playbooks

Build and maintain strong client relationships through consistent communication and service delivery

Conduct regular site walkthroughs to ensure a high standard of appearance and functionality

Address concerns and service requests promptly, ensuring resolution and follow-up Oversee meeting and conference room operations, including setup, coordination, and space management

Monitor room usage and ensure spaces are properly maintained and ready for use Support mail and print services as needed, ensuring accuracy and timely completion

Assist with project coordination, including tracking progress, timelines, and deliverables

Lead, develop, and manage team performance, providing coaching and feedback

Support hiring, training, and employee engagement initiatives

Partner with internal teams to address employee-related matters and support retention

Participate in training and development to strengthen leadership and operational performance KNOWLEDGE, SKILLS & ATTRIBUTES:3–5 years of experience in office services, hospitality, or workplace operations

Previous leadership or supervisory experience preferred

Strong communication and relationship management skills

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office and workplace system

Strong attention to detail and organizational skills

QUALIFICATIONS:

Client-focused mindset

Leadership and accountability

Operational efficiency

Problem-solving and decision-making

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 90,000 to 105,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance
401(k) retirement plan

Paid Time Off (PTO)#LI-KB1

Opensity is committed to fostering an inclusive,…