Manager, Business Operations, North American Underwriting Group

Job Summary

This role is responsible for strategic oversight and management of underwriting operations across all lines of business, including stakeholder relationships, process optimization, and technology initiatives. Manages and develops high‑performing teams while ensuring operational excellence, regulatory compliance, and continuous improvement of service delivery to underwriting departments.

• Operational Management
  • Manage and lead the day-to-day operational requirements for all lines of business
  • Ensure all underwriting accounts are maintained according to underwriters' instructions and within specified time frames through effective team management
  • Develop and implement operational strategies and policies to improve efficiency and service delivery
• Stakeholder & Vendor Management
  • Oversee third party administrator relationships to ensure underwriters' service requirements are met and negotiate service level agreements
  • Manage finance liaison relationships regarding payment queries and resolve escalated issues
  • Represent the operations team in cross-functional meetings and strategic planning sessions
• Reporting & Analytics
  • Prepare and present comprehensive management reports for senior leadership and underwriting teams
  • Provide strategic insights and recommendations based on operational data analysis
• Technology & Process Improvement
  • Lead digital transformation initiatives for underwriting department's e-filing systems and worksite databases
  • Drive operational improvement projects and process enhancements across the department
• Team Leadership & Development
  • Recruit, train, mentor and performance manage team leaders and staff
  • Manage departmental budget and resource allocation
  • Foster a culture of continuous improvement and professional development

• Minimum of six years insurance experience with at least three years in management or senior operational roles
• Proven track record of leading and developing high‑performing teams
• Strong attention to detail and quantitative skills with advanced analytical capabilities
• Excellent ability to work to deadlines and prioritise tasks across multiple projects
• Advanced computer skills including proficiency in data analysis and reporting tools
• Strong communication and presentation skills for senior stakeholder engagement
• Experience with budget management and resource planning
• Knowledge of regulatory requirements and compliance frameworks

$95,000 - $105,000

Health, Dental and Disability Insurance, a company match 401k plan, and Group Term Life Insurance.

Allied World is an Equal Opportunity Employer. All qualified applicants will be considered for employment without consideration of any disability, veteran status or any other characteristic protected by law.