Director, Retail Training

Company Overview

We are Moncler. The brand of extraordinary.

At the intersection of luxury, culture, and performance, Moncler has built a distinctive global brand defined by innovation, creativity, and a commitment to excellence. Guided by our purpose, to unleash the extraordinary in everybody, and our core values, Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we continue to evolve the landscape of modern luxury.

Joining Moncler in a leadership capacity means operating at the forefront of growth—shaping strategy, developing talent, and driving business performance in a dynamic and evolving environment. This is an opportunity to lead with impact, influence the future of the organization, and contribute to a brand that continues to set new standards in luxury.

Reporting to the Vice President of Retail, the Director of Retail Training leads the training strategy and execution for Moncler's directly operated stores and concessions across the Americas. The Director oversees Field Training Managers and provides functional leadership to the network of in-store trainers and Training Majors, ensuring learning initiatives strengthen selling excellence, retail leadership capability, client experience, operational consistency, and business performance.

In addition to leading the broader Training function, the Director will have direct training responsibility for an assigned portfolio of stores serving as the primary Field Trainer for those locations. The role therefore combines strategic leadership and people management with hands-on training delivery, store coaching, and direct partnership with retail leadership.

Partnering closely with Retail, Human Resources, Merchandising, Client Development (CRM), Visual Merchandising, and Global Training, the Director adapts global learning programs while developing region-specific content to address the evolving needs of the Americas business.

This is a highly field-facing role requiring regular time in stores. The ideal candidate is a strategic yet hands-on luxury retail leader who can lead a training organization while remaining directly connected to store teams, leaders, clients, and commercial performance.

• Develop and execute the Retail Training strategy across Moncler directly operated stores and concessions throughout the Americas, aligning learning priorities with commercial objectives, client experience, and brand standards.
• Lead, coach, and develop Field Training Managers while providing functional direction to in-store Trainers and Training Majors to ensure consistency and accountability across the network.
• Partner with the Vice President of Retail and Retail Leadership to identify capability and performance gaps and translate business priorities into actionable learning plans.
• Serve as the primary regional partner to Global Training, implementing global programs while adapting content and delivery to the needs of the Americas market.

• Maintain direct training responsibility for an assigned portfolio of stores, serving as the primary Field Trainer and establishing training priorities based on each location’s business and development needs.
• Maintain a strong presence on the selling floor, observing client interactions, selling behaviors, and leadership practices while providing real-time coaching and follow-up.
• Conduct ongoing training needs assessments and personally deliver training, workshops, and coaching interventions for assigned stores.
• Maintain visibility across the broader retail network to understand regional needs, coach Field Training Managers, and ensure consistent execution of training standards.