Project Manager, Project & Program Management, Client Relationship Management

Serve as the point of contact, and integrative responsibility, for all aspects of assigned contract furniture projects, from inception of project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third party interface and relations, performance quality and customer satisfaction, budget and project administration for each assigned project. Responsible for the entire business transaction for each project and assigned account.

• Provides a point of contact for customer regarding all project communications.
• Provides professional customer interface and client relations throughout project.
• Is responsible for customer sign-offs, approvals and formal paperwork.
• Project Planning, Coordination and Management.
• Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort.
• Directs, coordinates and manages task assignments and completion for entire internal team.
• Develops work plan, schedule and logistics based on overall project parameters, project schedule and scope, and customer's goals.
• Reviews project site, plans and product specifications.
• Assists in developing budgets, quotations and presentations and making the presentation to customer.
• Provides technical consultation to customer and customer's team.
• Provides a point of contact for, and coordinates with, client and all third-party firms (broker, owner representatives, A&D firm, contractor, cabling vendor, building manager, electrician and other trades, client's facility and IT groups, movers, etc.).
• Project Administration.
• Maintains detailed project documentation, including documentation of key project decisions and customer project requests and revisions.
• Provides timely, formal written communications throughout project to client and internal team members (Also includes formal weekly status reports).
• Manages accurate and detailed record keeping, including all sign-offs, approvals, and key decision records, etc.
• Project Implementation.
• Order Management.
• Contract Furniture/Technical Skills.