Project Manager, Client Relationship Management, Project & Program Management

Job Title: Housing Project Manager
Reports to: Director of Property Management and Training
Job Location: New York City (Hybrid office and field-based work, including site visits to client homes and project locations as needed).

Neighborhood Housing Services of New York City, Inc. (NHSNYC) is a mission-driven nonprofit organization dedicated to empowering low- and moderate-income homeowners through affordable home repair and first mortgage loans. As a certified Community Development Financial Institution (CDFI), NHSNYC works to preserve and strengthen communities across New York City. NHSNYC addresses critical housing challenges, including coastal resilience, flood insurance education, and advocating for sustainable living solutions.

The Housing Projects Manager – Lending oversees complex housing rehabilitation and lending-related projects that help homeowners preserve and improve their homes. The role manages projects from initial assessment through completion by coordinating homeowners, contractors, lenders, and internal program teams to ensure projects remain on schedule, comply with lending and funding requirements, and meet program goals.

In addition to project oversight, the Housing Projects Manager serves as a trusted advisor by connecting homeowners with financial counseling, insurance resources, and housing stabilization services while navigating construction, rehabilitation, and financing processes. The position partners closely with Lending, Counseling, Property Management, and other program teams to deliver a seamless client experience, support strategic organizational initiatives, and strengthen community partnerships. The successful candidate is an organized project manager, collaborative problem solver, and relationship builder who can manage multiple complex projects while advancing NHSNYC’s mission of preserving safe, stable, and affordable housing.

Some evening and weekend work is required. The position also facilitates or cofacilitates homeowner, property management, and housing-related workshops and educational programs as needed.

Client Project Management

• Manage a portfolio of complex lending-related housing projects from assessment through completion.
• Serve as the primary liaison between homeowners, contractors, lenders, and service providers.
• Guide clients through construction, financing, and compliance requirements.
• Monitor project schedules, budgets, documentation, and deliverables to ensure successful completion.

Construction & Rehabilitation Coordination

• Coordinate project scopes, cost reviews, contractor scheduling, and construction milestones.
• Troubleshoot permitting issues, contractor performance concerns, and scope changes.
• Support construction draw requests and required documentation.
• Connect clients to financial counseling, insurance resources, and housing stabilization services.
• Identify additional funding opportunities and resources needed to complete projects.
• Help homeowners understand financing structures, project costs, and program requirements.
• Partner with Lending, Counseling, Property Management, and Program teams to ensure a seamless client experience.
• Provide technical guidance on complex homeowner and small property owner cases.
• Facilitate or co-facilitate homeowner education, property management, and housing-related workshops.
• Participate in case review meetings for high-need clients.

Special Projects & Program Support

• Support strategic housing stabilization initiatives and executive-led projects.
• Track outcomes, identify trends, and support program and funder reporting.
• Strengthen contractor and service provider referral networks.

Compliance & Documentation

• Maintain accurate client and project records.
• Ensure documentation complies…