Facilities Manager

TITLE: Facilities Manager

REPORTS TO: Director of Operations

DEPARTMENT: Administration / Operations

LOCATION: The Rose Center – 80 Pitt Street and Essex Community Center – 175 Delancey Street, with support to other Grand Street Settlement locations as needed

SALARY: $80,000 - $90,000, commensurate with experience & excellent benefits

DATE: August 2026

SCHEDULE: Monday – Friday, 8:00am – 4:00pm with flexible; evenings, weekends, special events, and emergency response as needed

ABOUT GRAND STREET SETTLEMENT: Since our founding in 1916, Grand Street Settlement has offered a continuum of innovative programs ranging from early childhood and youth development to support for adults and older adults. While community needs have shifted over the years, our services remain rooted in the belief that community members have the capacity to empower their neighbors while enriching their own lives.

The Facilities Manager is a hands‑on operational leader responsible for maintaining safe, clean, secure, functional, and welcoming environments at The Rose Center (80 Pitt Street) and Essex Community Center (175 Delancey Street), while providing additional facilities support across Grand Street Settlement locations as needed. Reporting directly to the Director of Operations, the Facilities Manager provides day‑to‑day leadership and supervision of facilities, maintenance, custodial, and security personnel;

oversees building systems and preventive maintenance; coordinates vendors and contractors; supports regulatory compliance and inspections; and responds to routine and emergency operational needs. This position requires more than technical facilities knowledge. The Facilities Manager must be a collaborative, service‑oriented, and highly dependable leader who can balance administrative responsibilities with a visible and hands‑on presence throughout the facilities. The successful candidate will demonstrate sound judgment, professionalism, initiative, emotional intelligence, strong interpersonal and communication skills, and the ability to lead and develop a diverse team with respect while maintaining clear standards of performance and accountability.

• Lead by example and maintain a consistent, visible, and approachable presence throughout assigned facilities.
• Supervise, coach, motivate, and develop maintenance, custodial, and security personnel.
• Establish clear expectations and hold employees accountable for performance, attendance, professionalism, and assigned responsibilities.
• Provide constructive feedback and corrective direction professionally, respectfully, and appropriately.
• Address sensitive employee performance matters privately whenever appropriate.
• Build trust and maintain positive working relationships with employees, managers, program teams, participants, vendors, contractors, building management, and community partners.
• Demonstrate patience, self‑awareness, emotional intelligence, and sound judgment when managing people and resolving workplace concerns.
• Remain calm, respectful, and solution‑oriented during disagreements, emergencies, and high‑pressure situations.
• Promote open communication and create an environment in which employees can appropriately ask questions, raise concerns, and provide feedback.
• Lead through collaboration, coaching, accountability, and mutual respect.
• Work collaboratively across departments and balance facilities requirements with programmatic and organizational needs.
• Support frontline Operations staff when necessary and participate in hands‑on operational responsibilities during periods of high demand, staffing shortages, events, emergencies, and other operational needs.
• Independently assess…