Design Director- Design Systems

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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The Service Now Brand & Strategy team is a passionate team of creative thinkers who are responsible for shaping the future of the Service Now brand. We are looking for a design director to lead the vision for the Service Now brand and to lead brand design across the organization andall ofthe channels and touchpoints both internal and external.

This leadership role is responsible for developing and scaling the Service Now brand identity, driving forward a design-led vision across the Service Now’s brand ecosystem globally. They should have a passion for strategy and a talent for creative development with meticulous execution.

The Design Director will elevate design quality, foster an inclusive design culture, and partner seamlessly across the Service Now organization. This leader will support our team of creative talent to do the best work of their careers. An ideal candidate has experience and is curious about technology, can build and maintain senior relationships, and influence large orgs and their leadership towards a collective future.

They have experience leading projects with internal teams, freelancers and managing external agencies. The ability to thrive in ambiguity, adopt new processes and embrace change is required.

An ideal candidate will have a strong background in design systems, and a proven track record of successfully leading integrated brand efforts. They are comfortable both as a leader and hands-on with creative tools when needed. They thrive in leading projects from initial strategy and briefing stages to final delivery of a finished product.

Design Director Responsibilities:

• Drive the global brand identity forall ofService
  
  Now products and services to ensure quality, consistency and scalability across all touchpoints
• Lead a high performing team to develop original, breakthrough brand systems, behaviors and design solutions that serve a global audience
• Foster and grow brand design culture through enabling world-class design
• Drive decision making processes and ways of working to improve performance, quality and integrated approaches to execution
• Lead with vision, influencing Marketing, Product and Business leadership to develop holistic brand systems

Qualifications

• 7+ years of demonstrated people management experience coaching and developing team members
• Experience leading with creative vision, purpose and innovation
• Experience driving brand solutions to business problems
• Experience building portfolio brands and working with brand architecture
• Experience across integrated design work: traditional, product, packaging, retail and experiential
• Experience recruiting talent and developing design careers
• Experience managing internal, external teams and agencies
• Experience collaborating, driving consensus among highly cross functional teams
• Exceptional communication and presentation skills. Can develop project and initiative presentations from strategy to execution.
• Experience partnering with and influencing marketing leadership and other executive stakeholders
• Expert with creative tools,Adobe creative cloud, Figma, Miro.

For…