Regional Director, Hospital Engagement

Overview

The Regional Director, Hospital Engagement serves as aDirector-level Hospital Engagement Coordinator and field-level operational manager within an assigned Region of LiveOnNY's Donation Service Area (DSA). The Regional Director is responsible for personally performing Hospital Engagement Coordinator responsibilities while exercising delegated field-level operational management responsibilities in support of Hospital Engagement operations throughout the assigned region.

The Regional Director performs Hospital Engagement responsibilities as an essential function of the position. Management responsibilities are exercised concurrently with operational responsibilities and do not replace the Regional Director's responsibility to maintain an active field presence, respond to donor hospitals, support donation activity, resolve operational barriers, strengthen hospital relationships, facilitate operational coordination, and perform Hospital Engagement responsibilities.

This is a field-based role. Each Regional Director is assigned primary operational responsibility for an identified region within the DSA. The regional assignment establishes the Regional Director's primary area of operational responsibility, workforce coordination, hospital relationship management, and operational accountability. Regional assignment does not limit the Regional Director's responsibility or obligation to perform Hospital Engagement responsibilities elsewhere within the DSA as directed solely by LiveOnNY.

The Regional Director may be assigned, deployed, reassigned, or temporarily detailed to any donor hospital, healthcare facility, organizational location, or other operational site within or outside the assigned region as determined by LiveOnNY to meet operational, regulatory, staffing, business continuity, emergency response, quality, educational, leadership, or other organizational needs.

The Regional Director works collaboratively, within the delegated operational framework established by Hospital Engagement Leadership, Executive Leadership, organizational policies, Executive Directives, and other organizational requirements, with all organizational departments involved in the donation process, including, but not limited to, Case Development, Family Engagement, Donor Center Operations, Allocation and Placement, Recovery, Tissue Bank, Education and Training, Operational Intelligence, Quality, Compliance, Information Technology, Legal, Human Resources, Finance, and Communications.

The Regional Director and Hospital Engagement Leadership shall coordinate and collaborate with donor hospital medical and administrative personnel and LiveOnNY departments and personnel to deliver donor hospital-based services in accordance with this Job Description, organizational policies, Executive Directives, other organizational requirements, and in furtherance of LiveOnNY's mission.

The Regional Director shall know, understand, maintain, and comply with applicable federal, state, and local statutes, regulations, and LiveOnNY organizational requirements, including, but not limited to:

• Centers for Medicare & Medicaid Services (CMS) Conditions for Coverage, Conditions of Participation, interpretive guidance, and applicable reimbursement requirements.
• New York State Public Health Law.
• New York State Anatomical Gift Act.
• Organ Procurement and Transplantation Network (OPTN) Policies.
• United States Food and Drug Administration (FDA) regulations, as applicable.
• Health Resources and Services Administration (HRSA) requirements.
• LiveOnNY organizational policies.
• Standard Operating Procedures.
• Work Instructions.
• Executive Directives.
• Operational Learning Pushes (OLPs); and
• All other organizational requirements applicable to the position.

PROFESSIONAL TIME COMMITMENT STATEMENT

The Regional Director role requires full-time professional dedication. Professional time must be devoted exclusively to the duties and responsibilities of the position. The incumbent must maintain readiness to respond on-site to donor hospitals, engage in donor conversations, communicate with donor hospitals, and coordinate with internal teams in accordance with LiveOnNY expectations and policies.

The Regional Director is expected to adhere to all organizational policies and applicable regulatory obligations, stewardship of resources, confidentiality, and ethical conduct, and to devote all professional time to the performance of the responsibilities of this job description and remain available to fulfill…