Senior Manager, Operations

The New Terminal One at John

F. Kennedy International Airport is a bold and exciting project to develop a world-class international terminal that will serve as an anchor terminal in the Port Authority's $19 billion transformation of JFK into a global gateway to the New York metropolitan area and the United States. The New Terminal One will set a new standard for design and service, aspiring to obtain a Top 5 Skytrax ranking and be considered one of the finest airport terminals in the world.

The New Terminal One is being built on sites now occupied by Terminal 1 and the former Terminal 2 and Terminal 3, where it will anchor JFK's south side. Construction is taking place in phases. The first phase includes the new arrivals and departures halls and first set of 14 new gates. Upon full completion, the New Terminal One will be 2.6 million square feet, making it the largest terminal at JFK and nearly the same size as LaGuardia Airport's two new terminals combined.

The New Terminal One will be a 23-gate, state-of-the-art, international-only terminal. Sustainably designed and future-focused, the terminal will feature expansive, naturally lit public spaces, cutting-edge technology, and an array of amenities, all designed to enhance customer experience and compete with some of the highest-rated airport terminals in the world.

You are a dynamic and accomplished aviation leader with extensive experience in airport operations, terminal management, and operational disruption response. You thrive in fast-paced, complex environments and bring a deep understanding of terminal and airside operations, including apron management, capacity planning, emergency response, winter operations, and operational risk management.

As a key leader within the Integrated Terminal Operations Control Center (ITOCC), you will oversee daily terminal and airside operations, including the Virtual Apron Control Room (VACR), while serving as a trusted point of contact for airlines, government agencies, business partners, and other stakeholders during both routine operations and disruptions. You have a proven ability to lead, mentor, and develop high-performing teams, drive operational excellence, and implement strategies that enhance safety, efficiency, resilience, and the guest experience.

You are a collaborative and decisive leader with strong communication skills, a commitment to continuous improvement, and the ability to perform effectively under pressure. Passionate about developing others, you create an environment of accountability, growth, and inclusion while championing both operational performance and exceptional guest experiences.

Your leadership style aligns with The New Terminal One at JFK’s values of Build Belonging, Move Fast, Make a Difference, and Have a Positive Impact, making you an exceptional fit for our ambitious, collaborative, and forward-thinking organization.

As Senior Manager, Operations at The New Terminal One at JFK, your role is critical to our mission of delivering exceptional service and operational efficiency, and your responsibilities will include:

• Lead and direct the terminal personnel and programs necessary to elevate the airport terminal operation, ensuring a seamless journey for guests through the facility while maintaining a world-class guest experience.
• Serve as the driver of operational excellence across the entire terminal, ensuring operational decisions support both efficiency and guest satisfaction.
• Work closely with the VP Operations and ITOCC Director to align operational activities and strategic priorities.
• Coordinate with The New Terminal One at JFK Senior Manager, Operations team, Operations Supervisors, and Terminal Supervisors to assess…