Manager, Health Programs

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Full Time Full Time New York, NY, US

Salary Range: $ To $ Annually

Job Code

G1226HF

Reports To

Assistant Director, Health Programs

FLSA Status

Exempt

Union Code
N/A

Management

Yes

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 185,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values:
Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $11 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, Qlik View, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members:

Under the direction of the Assistant Director, Health Programs, the Manager, Health Programs
plays a key and collaborative role in the development, implementation, and continuous improvement of the Health Fund's clinical programs and provider partnerships.

The Manager, Health Programs is responsible for overseeing day-to-day program operations, managing strategic provider relationships, monitoring program performance and outcomes, and collaborating with internal and external stakeholders to support innovative health initiatives. This position serves as a key management role in advancing quality, affordability, operational effectiveness, and member satisfaction while supporting the Health Fund's broader strategic objectives.

• Provide leadership and guidance to program professionals, Health Fund staff, and cross-functional stakeholders to support successful program execution, issue resolution, and continuous improvement
• Supervise staff and provide coaching, work direction, performance management, and professional development while monitoring day-to-day program operations and assigned functions
• Manage and strengthen strategic relationships with the Fund’s current key clinical partners as well as future provider partnerships
• Serve as the primary operational liaison for assigned provider organizations, addressing escalated operational, provider, member, and claims-related issues
• Lead regular business and performance reviews with assigned providers and vendors, documenting decisions, action items, service-level issues, and remediation plans
• Serve as a subject matter expert on Health Fund benefits, clinical programs, provider reimbursement methodologies, claims administration processes, and plan design; provide guidance to internal stakeholders regarding operational impacts and member experience
• Maintain expertise in Health…