Clinical Success Director – Northeast Region

Role Overview: The Clinical Success Director is a strategic clinical leader responsible for fostering long-term customer success by building executive relationships, providing clinical expertise, and developing data-driven strategies.

Key Responsibilities:

• Partner with healthcare system leaders to demonstrate value and ensure customer retention.
• Collaborate with internal teams to enhance clinical services and develop clinical support materials.
• Establish and maintain relationships with key clinical groups and stakeholders.
• Analyze market trends and develop strategic clinical plans, including annual reviews and SWOT analyses.
• Coordinate with internal departments such as Sales, Marketing, and Customer Service to align efforts.
• Remain current with industry trends and competitive landscape.
• Ensure fiscal responsibility and resource management.

Qualifications & Skills:

• Bachelor’s degree and active RN license.
• 12+ years of clinical or healthcare industry experience, with 6+ years in people management.
• Advanced clinical knowledge, excellent presentation skills, and the ability to influence decision-making.
• Strong analytical, communication, and relationship-building skills.
• Willingness to travel frequently and work flexible hours.

Additional Information: The role involves independent work, mentoring, collaboration with various stakeholders, and maintaining a safe, compliant work environment. Physical demands include light work, occasional lifting, reaching, and standing. The position requires full vaccination for healthcare access. Compensation ranges from $160,000 to $185,000 annually, with comprehensive benefits.