Associate Manager, Logistics and Operations

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary:
  Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard
  
  Work Schedule:
• Building:
• Salary Range: $80,000 - $85,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Reporting to the Assistant Director of Operations, the Associate Manager, Operations & Logistics serves as the primary execution and coordination lead for day-to-day operational logistics, workforce management, and field-based activity supporting Columbia Housing. This role is responsible for ensuring consistent, reliable, and high-quality operational delivery across staffing, seasonal operations, and routine housing services.

The Associate Manager holds direct operational accountability for the hiring, onboarding, training, scheduling, supervision, and performance management of the casual workforce, including undergraduate students, graduate students, interns, and non-student casual staff. The role translates strategic direction, operational frameworks, and priorities established by the Assistant Director and senior leadership into disciplined execution, logistical readiness, and resident-facing service delivery.

This position operates with a high degree of independence in execution while escalating risks, trends, and systemic issues as appropriate. The Associate Manager plays a critical role in maintaining operational continuity, supporting large-scale housing programs, and ensuring staff, vendors, and partners are aligned to operational standards.

• Leads the recruitment, hiring, onboarding, training, scheduling, supervision, and performance management of all casual employees supporting Housing Operations
• Executes workforce plans, coverage models, and staffing strategies developed in partnership with the Assistant Director and senior Housing leadership
• Develops, maintains, and continuously improves onboarding materials, training programs, role expectations, and performance standards for casual staff
• Creates, manages, and adjusst staffing schedules to align with operational demand, peak periods, seasonal programs, and special events
• Provides day-to-day supervision, coaching, feedback, and corrective guidance to casual employees, interns, and student teams
• Monitors attendance, coverage, timekeeping, and performance trends; independently resolves routine issues and escalates complex or recurring concerns
• Assigns meaningful, value-added projects to student and intern teams, ensuring clear expectations, timelines, and deliverables
• Fosters a professional, inclusive, and accountable work environment that supports student development and operational reliability
• Serves as the primary operational point of contact for casual staff regarding schedules, expectations, procedures, and field execution

• Executes student and resident Check-In and Check-Out operations in alignment with seasonal plans and priorities established by the functional project lead
• Develops detailed staffing models, shift schedules, and day-of execution plans for high-volume move-in and move-out periods
• Coordinates logistical requirements including materials, spaces, equipment, access control,, signage, and staff deployment
• Provides on-site operational leadership during Check-In and Check-Out periods, ensuring adherence to protocols, safety standards, and service expections
• Responds to real-time operational issues, escalating as needed to ensure minimal disruption to residents and staff
• Tracks issues, trends, and operational feedback during seasonal periods and contributes to post-event reviews, documentation, and continuous improvement efforts

• Coordinates day-to-day operational and logistical activities supporting Housing Operations across buildings and service areas
• Tracks, schedules, and follows up on operational requests related to facilities follow-up, pest control, access issues, field activity, and other service needs
• Supports logistical coordination for staffing, space usage, equipment deployment, materials distribution, and service readiness
• Assists with escalation and…