Global Account Director - Business Dining

Job Title:

Global Account Director

Salary: $210,000 - $225,000 / year

Other Forms of Compensation:
Annual bonus potential

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards
- Best Places to Work, This is R/A!

The Global Account Director (GAD) is the key senior partner to our clients for strategy, program development & transformation, financial management, as well as defining a culture of service excellence and outstanding customer experience for the Managed Services operations within Restaurant Associates. The GAD is a key stakeholder for the design, development, and bringing to life the F&B experience through a detailed model that emphasizes hospitality, wellbeing, sustainability, safety, and a unique organizational culture.

In this role, you will be responsible for working with senior stakeholders to drive performance from partners, use data to support decisions and measure results, manage strategic projects, oversee financial performance, optimize costs, and enhance guest experience across the client portfolio. You will be expected to identify opportunities to improve outcomes across qualitative and quantitative metrics and track the effectiveness of different initiatives.

To be successful in this role, you will need to take a proactive approach to delivering value to the client as a thought partner and expert communicator. You will manage a geographically distributed team to oversee service delivery across multiple locations across global locations. Furthermore, this role works closely on global reporting and data management for the portfolio, working in partnership with the regional leads as well as the wider global Compass teams.

This role is based in-office in New York City and requires 2-3x/month travel within the US as well as intermittent travel to India and EMEA.

• Manage the client relationship at all levels, acting as a trusted extension of their team and primary point of contact.
• Collaborate with client and regional stakeholders to deliver enterprise-wide initiatives across a complex, matrixed organization.
• Establish and maintain strong client relationships across countries and regions to ensure alignment, trust, and mutual success.
• Ensure effective communication and joint monitoring of the contract to support successful implementation and continuous improvement.
• Build internal networks across regions to drive portfolio performance and share best practices.
• Oversee all contract deliverables to ensure full compliance and identify opportunities for improvement in alignment.
• Champion the adoption of new concepts, technologies, and methods that enhance service quality and align with strategic goals.
• Provide food and support service consultation to improve quality, service experience, and budget management.
• Leverage data, guest feedback, and industry insights to optimize offerings, promote well-being, reduce waste, and elevate the F&B experience for all employees and guests.
• Lead all client and R/A reporting activities, including QBRs, bi-annual reviews, and ad hoc analysis or presentations.
• Provide leadership, structure, and development opportunities to the account team, ensuring a high-performing organization aligned with evolving strategy.
• Ensure delivery of financial goals, identifying and addressing risks, and driving both budget achievement and growth opportunities.
• Oversee regional operations across global locations, ensuring consistent service and execution.
• Drive operational excellence programs to enhance the guest experience at all client locations.
• Promote and maintain a strong safety culture…