Program Manager

Program Manager Location
1360 Garrison Avenue, Bronx, NY 10474 (primary site) and 1 Smith Street, Brooklyn, NY 11201

Reports To Director of Sustainability and Social Enterprise Initiatives Direct Reports Two Crew Supervisors About The HOPE Program The HOPE Program (HOPE) empowers New Yorkers to build stronger futures through comprehensive training, employment, career advancement, and lifelong support. For forty years, HOPE has stood as a pillar for individuals facing systemic barriers to economic opportunity.

Our vision of a Home Of Prosperity and Empowerment goes beyond traditional job placement by preparing participants for sustainable careers and addressing systemic challenges in underserved neighborhoods. Through our signature workforce development initiatives and holistic support services, we help participants navigate the challenges of unemployment, underemployment, and financial instability.

Our employees embody HOPE’s core values—Heart, Opportunity, Purpose-Driven, and Excellence—by embracing a growth mindset, showing empathy, and remaining deeply committed to the individuals we serve. We are committed to breaking the cycles of poverty and exclusion that impact so many in our city.

Position Summary The HOPE Program is seeking a Program Manager to run the day-to-day operation of HOPE’s green economy training programs and supervise the Crew Supervisors who deliver classroom instruction and on-the-job training across HOPE’s Social Enterprise work contracts. The Program Manager is the operational lead on the floor — opening and closing the training site, keeping the daily participant experience running, and resolving or escalating the issues that surface during a program day.

The role also schedules Crew Supervisors against the project calendars owned by the Project Managers, coordinates participant internship placements with external host partners, and provides operational, administrative, and financial support to the Director.

The position reports to the Director, Sustainability and Social Enterprise Initiatives and is expected to work a minimum of four days from the office across all HOPE and partner locations and work schedule may include evening and weekend hours.

Key Responsibilities Site Operations and Daily Floor Management Serve as the daily operational lead for the Bronx site: complete opening and closing procedures and confirm that classrooms, shop and storage areas, tools, and common spaces are set up, safe, and ready before participants arrive.

Arrange daily participant meals: order against verified headcount, manage vendors and delivery windows, account for dietary needs, and keep spend within the approved budget.

Manage OMNY card and transportation benefit distribution: maintain secure inventory, issue against verified attendance and eligibility, log each issuance, and reconcile weekly.

Act as first responder for issues that surface during the program day — address participant conflicts and behavior concerns, report any facility or equipment failures and redirect participants and staff at location accordingly, handle vendor problems, and schedule disruptions — resolving what can be resolved on site and escalating the rest with a recommendation.

Apply HOPE’s incident reporting protocols and complete documentation and notifications on time.

Supervision and Development of the Crew Supervisor Team Directly supervise two Crew Supervisors: set clear, measurable goals tied to participant attendance, skill attainment, certification, and placement outcomes, hold weekly one-on-ones, and give timely, specific feedback.

Build and publish the weekly Crew Supervisor schedule across classroom instruction, on-the-job training crews, and work contracts, adjusting for absences and project…