Director, Ad Sales Account Management - Media Group

NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management, a pivotal leadership role responsible for overseeing the Account Management function and growth withinour organization.

You will haverobustexperiencepartnering with agency holding companies across programmatic, streaming and linear executions.

As a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization. You will lead and manage a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts.

To be successful, you must possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

• Responsible for leading a teamof
  15+ account managers and focused on drivingincrementalrevenue,upselling &client retention
• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supportingpotentialcareer aspirations
• Oversee the onboarding and trainingprocessesto ensure team members integrate smoothly and are set up for success;routinely survey to understand or anticipatesthetraining and developmentneedsof the team
• Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
• You lead by serving — your success is measured by your team's growth. You remove roadblocks, champion your people.
  
  You listen deeply, communicate transparently, and lead with humility

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards
• Proven ability to analyze large datasets, identify opportunities, and drive strategic action
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management
• Evaluates decisions through the lens of product vision, user impact, and business outcomes — and communicates the 'why' clearly, especially when short-term asks are deprioritized in service of long-term benefit

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients
• Implement performance and reporting deliverables to monitor and improve campaign performance
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment
• Serve asanescalationcontact for key clientsor vendors, building and maintaining strong, long-term relationships

• 8+ years of proven client service management experience within premium media and advertising environments, including stewardship of agency holding company partnerships and end-to-end campaign execution across linear, streaming, and programmatic channels, with a track record of driving client satisfaction, renewals, and incremental revenue.
• 5+ years of demonstrated people management experience, demonstrating strong leadership and mentoring skills/interest
• Bachelor'sDegreeor Equivalent Experience in Marketing, Advertising, Business, or a related field
• Willingness to travel and work overtime, and on weekends with short notice

• Resourceful self-starter who thinks like an owner; ability to work independently and…