Senior Manager Control Unit

Description

Job Title:

Senior Manager, Central Control Unit (CCU)

Resume Date:
October 1, 2026

Department:
Chief Of Staff/ Chief Administrative Officer

Work Location:

R andall’s Island

Job Family/ Grade: FIN
006

Earnings Potential: $102,739 – $128,424

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment.

MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Please note that this position is only open to MTA employees.

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

The Senior Manager, Central Control Unit (CCU), under the direction of the Assistant Director, provides functional and operational management for the Authority’s centralized timekeeping, time and leave administration, payroll reconciliation, and workforce management functions supporting approximately 1,000 represented and non-represented employees.

The position supports payroll and timekeeping controls, compliance, reconciliations, reporting, and exception resolution, automation, and technology initiatives; and provides analytical insights to support operational planning, cost management, and decision-making.

The Senior Manager also manages CCU staff and serves as a key liaison with internal stakeholders on complex payroll, workforce management, compliance, and system-related matters.

The position is accountable for the integrity, accuracy, effectiveness, and continuous improvement of assigned CCU operations and exercises independent judgment in resolving complex operational and compliance issues.

• Provides functional leadership and oversight of centralized timekeeping, time and leave administration, payroll reconciliation, and workforce management processes supporting approximately 1,000 represented and non-represented employees.
• Ensures accurate and consistent application of collective bargaining agreements, MTA and Authority policies, procedures, and applicable requirements.
• Oversees reconciliation of timekeeping, leave, and payroll data and directs the resolution of complex discrepancies, exceptions, leave overdrafts, and other issues that may impact payroll accuracy or operational efficiency.

• Provides management oversight of biweekly and special payroll processing, including payroll close, reconciliations, pay adjustments, retroactive payments, separation process, lump-sum payments, interagency transfers, off-cycle payments, and other special transactions.
• Ensures appropriate controls, documentation and audit trails are maintained across Kronos, Flogs, People Soft, and related systems and processes.
• Identifies financial, operational, and compliance risks and directs corrective actions to improve payroll accuracy and reduce errors, over payments, and other exposure.

• Directs the development and analysis of payroll, timekeeping, leave, overtime, staffing, and workforce data to support operational planning, cost management, and decision-making.
• Oversight of recurring and ad hoc reporting, dashboards, trend analysis, and forecasts and provides management with actionable recommendations regarding workforce utilization, overtime, leave, staffing, and related costs.
• Uses data and trend analysis to identify operational issues, emerging risks, and opportunities for process improvement.

• Leads business and operational requirements for technology implementations, upgrades, automation, integrations, and process improvements affecting CCU operations, including the transition from Kronos Workforce Central (WFC) to Workforce Management (WFM) and Flogs modernization.
• Evaluates business requirements, operational impacts, controls, and implementation risks; coordinates testing and implementation with Information Technology, vendors, and business stakeholders.
• Identifies opportunities to streamline workflows, reduce manual…