Overnight Doorman Supervisor

PBS Facility Service is seeking an Overnight Doorman Supervisor to lead and manage a team of doormen during nighttime hours, ensuring the continual delivery of exceptional service to our clients. We are looking for an individual with strong leadership qualities, decisive decision-making abilities, and a knack for creative problem-solving. The Doorman Supervisor will be responsible for team training and development, fostering a cohesive team culture, and ensuring that daily and weekly performance targets are met.

• Oversee and manage the overnight activities of the doorman team, including scheduling, coverage, training, and performance evaluation.
• Demonstrate effective leadership skills to motivate and inspire the doorman and security personnel.
• Collaborate closely with team members to achieve individual and company objectives.
• Exhibit innovative thinking to resolve issues and adapt to changing situations.
• Display a willingness to learn and adapt to new systems and processes.
• Possess excellent communication skills, particularly in managing critical situations professionally.
• Manage and resolve client complaints and concerns promptly and professionally.
• Ensure that all doormen adhere to building rules, regulations, and comply with safety and security procedures according to PBS standards.

• Be available to respond to emergencies or provide assistance 24/7.
• Showcase strong time management and multitasking abilities without direct supervision.
• Communicate effectively in English, and proficiency in other languages is a valuable asset.
• Create and update the personnel schedule every two weeks, accommodating emergency requests.
• Foster positive relationships with team members and attend team meetings as necessary.
• Conduct regular site visits to engage with employees and offer support.
• Train new hires and regularly assess their performance.
• Ensure employees adhere to company policies and building regulations.
• Document all interactions and discussions with team members.
• Handle customer complaints in a timely and professional manner.
• Review daily clock-in and clock-out times and make necessary adjustments.
• Confirm hourly check-ins from staff.
• Communicate all overnight activities to Director and day shift supervisors for assurance.

• High School Diploma or equivalent required.
• 3-5 years of supervisory or management experience, preferably in the hospitality industry.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in conflict resolution and complaint handling.
• Strong organizational and time management abilities.
• Knowledge of safety and security protocols.
• Flexibility to work evening and weekend hours as needed.

Must have a valid drivers license & own vehicle!!