Senior Technical Manager

Location: New York

About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy. The Museum lives in two iconic sites in New York City—The Met Fifth Avenue and The Met Cloisters. Millions of people also take part in The Met experience online.

Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects. We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage. Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.

At The Met, every staff member – from security officers to researchers to scientists and beyond – lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Respect:
Engage one another with collegiality, empathy, and kindness, always.

Inclusivity:
Ensure that all are and feel welcome and valued.

Collaboration:

Reach across boundaries to exchange ideas and work together toward our shared mission.

Excellence:
Lead the cultural world in quality and expertise—and inspire curiosity and creativity.

Integrity:
Hold ourselves to the highest moral standards, admit when we fall short, and then evolve.

GENERAL STATEMENT OF RESPONSIBILITIES & DUTIESThe Senior Technical Manager, Production Operations is a senior operational leader within Audio Visual & Media Services (AVMS), responsible for overseeing museum-wide event production operations, production staffing strategy, technical standards, and workforce coordination.

This position leads the planning, staffing, and execution of the AVMS portfolio across hundreds of events annually at The Metropolitan Museum of Art, including Met Live Arts performances, lectures, symposia, educational programs, donor events, Board of Trustees meetings, screenings, institutional meetings, and special events.

Working closely with AVMS leadership, Technical Managers, union technicians, museum stakeholders, and external vendors, the Senior Technical Manager ensures that AVMS operates through documented systems, consistent standards, and sustainable staffing models while maintaining compliance with Museum policies, labor agreements, and safety requirements.

PRIMARY RESPONSIBILITIES & DUTIES Lead assigned production portfolios including Met Live Arts, Musical Instruments, film screenings, high-profile initiatives, and other museum-wide productions, serving as the senior technical authority from planning through post-event reconciliation.

Provide technical leadership and oversight for complex productions, including audio, video, projection, lighting, live streaming, networking, show control, and presentation technologies

Evaluate and approve technical designs, system configurations, signal flows, equipment deployment, and production approaches.

Oversee production operations and execution, ensuring appropriate staffing, technical planning, documentation, run-of-show development, risk management, troubleshooting, and adherence to AVMS standards and museum best practices.

Provide operational leadership and escalation support to Technical Managers and production teams, resolving complex technical, staffing, stakeholder, and service-delivery challenges while ensuring successful outcomes for high-profile and high-risk events.

Lead workforce and staffing management for assigned portfolios, including staffing strategy, scheduling, hiring, onboarding, training, payroll review, performance management, workload balancing, and effective use of Outlook, Lasso, Artifax, Workday, and related operational systems.

Ensure labor, HR, and regulatory compliance by applying Collective…