Director of Data and Quality Metrics

Director of Data and Quality Metrics

Jackson Heights, NY

When you join the CCBQ Team, you will have an impact on the lives of many. For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and services for children, youth, adults, seniors, and those struggling with mental illness. Our Clinics are community-based which offer a professional and welcoming environment for both clients and staff.

The Clinics provide psychotherapeutic and psychopharmacological therapy, as well as individual, group, family therapy, crisis intervention, medication management, case management and collateral sessions. Our staff members follow an approach to health care that emphasizes wellness, recovery, trauma-informed care, and physical-behavioral health integration.

The Director of Data and Quality Metrics leads enterprise data strategy, data governance, and performance measurement to ensure data integrity, regulatory compliance, and operational excellence. The Director of Data and Quality Metrics assists with the implementation of new projects and the evaluation of the success of existing and new programs. This position works alongside management team to support the development of long-term growth plans, identification and measurement of key performance indicators, and funding source goals.

The Director of Data and Quality Metrics will be responsible for guiding and promoting the Agency mission to address needs within the community that arise from behavioral health and substance use disorders. Works collaboratively to develop and employ a department-wide strategic plan that exemplifies a commitment to service excellence, staff development, community support and continuous quality improvement. Provides effective communication focused on creating a culture in which multidisciplinary teams can work together to pursue effective outcomes that are both client centered and data driven.

The position requires broad skills, the ability to lead the development of program evaluation plans, analyze and evaluate data, and communicate the results of the analyses in a way that supports the team to improve program quality, business acumen, financial expertise, and significant leadership ability.

• Develops data quality frameworks, policies, and standards for collection, integration, and usage.
• Drives root cause analysis for data incidents and lead continuous improvement methodologies.
• Manages, mentors, and scales data operations or analytics teams, fostering a data-driven culture.
• Oversees initiatives, establishes department priorities, goals, key performance indicators, and policies.
• Supports culturally responsive programs to support the needs of the diverse clientele, including assessing barriers to access.
• Selects, trains, directs, and evaluates supervisors and managers and their performance in meeting program and individual goals and objectives.
• Directs quality assurance and performance/process improvement efforts and assures compliance to federal, state, local regulations, including standards set by SAMHSA, CARF, OMH and OASAS, along with foundation deliverables and benchmarks.
• Consults, collaborates and works cooperatively with advisory boards, foundations, as well as local, state, and federal government agencies and departments, developing linkages to community resources.

• Defines roles for teams and team leads, ensures roles are clearly communicated and fosters teams to coordinate with each other.
• Imple…